charlesrowley.co.uk

1.8
1.8 Based on 20 reviews

Charles Rowley have been supplying brass curtain accessories to the window furnishing industry for over 100 years. Our longstanding expertise and experience in manufacturing, retail and wholesale means we can offer top quality and luxury at a fair price....

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Average Rating

1.8

/
5

20 Reviews

5 Star
20%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
80%

All Reviews

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Review Time

Justin P.
Impressive Service and Quick Installation

After reaching out on a Sunday, I received a prompt call and quote from the company, which caught me off guard. Initially, I had some doubts after researching and reading reviews. However, I can confidently say that this service exceeded my expectations by facilitating a quick installation despite the challenges posed by the postal system during this busy time of year. The communication and products were outstanding. Thank you, and I look forward to future collaborations.

5
Date of experience: Dec 13, 2025
Domenic Anderson
Outstanding Results

After messaging on a Sunday, I received a call and a quote from the company, which surprised me a bit. After some research and reading reviews, I felt a bit skeptical. However, I can confidently say that this service went above and beyond to arrange an installation on short notice. Despite the postal challenges this time of year, the installation was successfully completed. The communication and products were exceptional. Thank you, and I look forward to working together again.

5
Date of experience: Dec 12, 2025
RA74
Avoid this service

Avoid this service. They are nothing but frauds and scammers. Chances are, they won't have the product you ordered in stock, even though this isn't clear on their website. You will wait weeks for them to restock and will be misled about when your product will be available. After waiting for weeks, I requested a refund and was ignored for days. When I threatened legal action for my refund, I was told not to send threatening messages. It wasn't until I called repeatedly that they finally issued my refund. Stay away from this company. If you've already placed an order, contact your bank for a chargeback. A note to the director: I look forward to your investigation by the relevant authorities.

1
Date of experience: Dec 06, 2025
Allen Sanders
Unpleasant Experience Post-Cancellation

I received an unpleasant message after canceling my order. I ultimately got my money back from my bank since they failed to communicate or deliver the item. AVOID!!!

1
Date of experience: Nov 14, 2025
Gregory Reed
Never Use This Website

Never use this website. The individual behind it is shady and seems to enjoy scamming people while spreading lies. No products were delivered, and I couldn't even get tracking information. I regret not seeing these reviews before using the site.

1
Date of experience: Oct 15, 2025
Frank Taylor
Do Not Trust This Service

Do not trust this service. They are a complete scam.

1
Date of experience: Oct 03, 2025
ZackDoodle
Dishonest and Unreliable

The wrong product arrived weeks late. Each time I called and emailed for the correct item, I was misled about a replacement being sent. The representative either ignored my calls or pretended to be different people. A terrible experience with awful customer service.

1
Date of experience: Sep 03, 2025
Madge Brooks
Flawless Experience

Recommended a better size (solid brass curtain rings). Excellent quality, very competitively priced, and arrived on time. Flawless.

5
Date of experience: Aug 13, 2025
Matgarou13
Disappointing Customer Service

The product was good when it finally arrived, but the customer service was dreadful. They treated the delayed delivery as if it wasn't their issue. They didn't answer the phone, and when I finally reached out via text, I was met with unexpected attitude. I requested to speak to a manager multiple times but was essentially ignored.

1
Date of experience: Aug 01, 2025
Chaz
Long Wait and Ignored Refund Requests

My item took two weeks to arrive, and when I followed up, I was told it would be delivered a week later. After another week with no delivery, I requested a refund multiple times, but all my emails were ignored. Safe to say, do not purchase from this company.

1
Date of experience: Jun 30, 2025

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Business Details

  • Charles Rowley have been supplying brass curtain accessories to the window furnishing industry for over 100 years. Our longstanding expertise and experience in manufacturing, retail and wholesale means we can offer top quality and luxury at a fair price.

  • language https://www.charlesrowley.co.uk

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