Review Time
After reaching out on a Sunday, I received a prompt call and quote from the company, which caught me off guard. Initially, I had some doubts after researching and reading reviews. However, I can confidently say that this service exceeded my expectations by facilitating a quick installation despite the challenges posed by the postal system during this busy time of year. The communication and products were outstanding. Thank you, and I look forward to future collaborations.
After messaging on a Sunday, I received a call and a quote from the company, which surprised me a bit. After some research and reading reviews, I felt a bit skeptical. However, I can confidently say that this service went above and beyond to arrange an installation on short notice. Despite the postal challenges this time of year, the installation was successfully completed. The communication and products were exceptional. Thank you, and I look forward to working together again.
Avoid this service. They are nothing but frauds and scammers. Chances are, they won't have the product you ordered in stock, even though this isn't clear on their website. You will wait weeks for them to restock and will be misled about when your product will be available. After waiting for weeks, I requested a refund and was ignored for days. When I threatened legal action for my refund, I was told not to send threatening messages. It wasn't until I called repeatedly that they finally issued my refund. Stay away from this company. If you've already placed an order, contact your bank for a chargeback. A note to the director: I look forward to your investigation by the relevant authorities.
Never use this website. The individual behind it is shady and seems to enjoy scamming people while spreading lies. No products were delivered, and I couldn't even get tracking information. I regret not seeing these reviews before using the site.
The wrong product arrived weeks late. Each time I called and emailed for the correct item, I was misled about a replacement being sent. The representative either ignored my calls or pretended to be different people. A terrible experience with awful customer service.
The product was good when it finally arrived, but the customer service was dreadful. They treated the delayed delivery as if it wasn't their issue. They didn't answer the phone, and when I finally reached out via text, I was met with unexpected attitude. I requested to speak to a manager multiple times but was essentially ignored.
My item took two weeks to arrive, and when I followed up, I was told it would be delivered a week later. After another week with no delivery, I requested a refund multiple times, but all my emails were ignored. Safe to say, do not purchase from this company.
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Charles Rowley have been supplying brass curtain accessories to the window furnishing industry for over 100 years. Our longstanding expertise and experience in manufacturing, retail and wholesale means we can offer top quality and luxury at a fair price.
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