Review Time
If I could give this company negative stars I would. Purchased a magnesium spray but the bottle was defective. I have been trying for over a month to have them remedy their failure, they take days to respond and just say thank you. Spend your money elsewhere
I bought their shilajit resin (a mineral supplement) on Amazon. It was not as advertised, arrived much later, really poor quality and to be honest, I'm not sure it was safe. Amazon wouldn't even take a return. Terrible and never again.
I picked up multiple serums at target and crossed my fingers they were as good as other serums that were out of stock. I did see SOME benefits to my skin but the formula is AWFUL! I thought it was my moisturizer but I switched that and it all of their serums. They don’t move into your skin and just sit on top creating this weird layer that rolls and leaves white residue all day. People constantly think that I have dry skin peeling all over my face. Definitely recommend going with another brand.
I am disappointed at how poor their customer service has become. I ordered 91% alcohol and received hand sanitizer instead. I was told the incorrect items would be replaced, but I cannot get a hold of anyone for tracking. Their inbox is full and bounces back all emails, and now their server is down (7/23/22). Their products are actually quite good, but their customer service has eroded to the point of extreme frustration. Every order in the last couple of years has had incorrect items, and trying to correct it has been a nightmare unless I fight them. Now, I cannot communicate with them at all because I am unable to get to the form on their website. Their FB page does not yield any results either. Hopeless and futile at this point.
Do not do business with Artnaturals! I made a purchase on 1/1/22 and still have no information about when the product will be delivered 3+ weeks later. Multiple attempts at contacting customer service as well as contacting Route. No answers. I finally just disputed the charges with my credit card company. It’s a shame because I really liked their product that I first purchased at Costco. It all makes sense now why Costco stopped carrying their product…their company is a sham!
This is our second time buying from this site, not at all impressed by their customer service or lack there of. I bought some stuff during their sale almost a month ago, still haven't received the wipes. I've tried emailing, calling etc without any response whatsoever. I just filed a dispute with my credit card company, but this whole experience has made me stressed. Please take my experience as a warning to buying anything from this scam site.
I agree, fraudulent company! I ordered something and at the end of three weeks I had heard nothing about my order. When I inquired they just gave me a refund, so they say. Of course it will take 2-3 weeks to process it. It didn’t take them that long to take my money! Do not buy anything from them!!!
First 2 orders I received wrong product. Yes, I tried a 3rd time because my hair likes the product and I can’t find it in any store around me. 4 weeks now since I ordered and still nothing. I called last week and they said it must be a technical issue why my order was still processing but they’ll send me a replacement order. Still nothing. Thank goodness I found another brand to try as I will not be ordering from here again.
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artnaturals® was born out of a desire to free beauty from high prices, toxic chemicals and all-around bad vibes. Your natural beauty products should be as free-spirited as your natural beauty!
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