Name: ashfordorbital.co.uk
Telephone: 000000000
Rating: 2.6

Giselle Ross Guest

Exceptional Selling Experience

We are extremely satisfied with the selling process; everything from the sale to the handover was outstanding. However, we were somewhat let down by the GT Line model, as it lacked several features we enjoyed in our previous mid-range vehicle, such as a height-adjustable passenger seat, proximity sensors, 'follow me home' front lights, ambient interior lighting, and a premium sound system. These omissions have been noticeable so far.

Date of experience: Dec 08, 2025

Vince Harris Guest

2 months ago

Disappointing Service Experience

My two-and-a-half-year-old vehicle broke down recently. After picking it up from the company, I found the communication lacking. While the technicians were competent, I believe better management could enhance the overall experience. It was challenging to reach the service department, and my car was returned dirty despite undergoing a scheduled service.

Date of experience: Dec 06, 2025

Shepherd Barnes Guest

3 months ago

Excellent Selling Experience

The selling experience at the company was fantastic; we were thoroughly pleased with the entire sales process and handover. However, we were somewhat let down by the mid-range model's missing features compared to our previous vehicle, such as the absence of a height-adjustable passenger seat, proximity sensors, and other amenities we had come to expect.

Date of experience: Nov 28, 2025

_HackerHD_80 Guest

4 months ago

Exceptional Service Received

A big thank you to the representative for their outstanding customer service. They were proactive in ensuring my vehicle was repaired quickly and kept me well informed throughout the process. Highly recommended!

Date of experience: Oct 13, 2025

SC33 Guest

4 months ago

Smooth Used Car Purchase

I recently bought a used car from the representative, who was very knowledgeable. The entire process was seamless, and the team was friendly and easy to approach. I'm very satisfied with my new car, and I appreciate the person who arranged the cleaning.

Date of experience: Oct 11, 2025

Melvyn Morgan Guest

5 months ago

Unsatisfactory Aftercare Experience

I was let down by the service from the main dealer after purchasing my vehicle through another dealership. The booking process was lengthy, and it was nearly impossible to get a courtesy car. Upon arrival for my appointments, I encountered issues with the waiting area amenities and received no updates about my vehicle's status. The aftercare service has been disappointing, leading me to reconsider future purchases.

Date of experience: Oct 03, 2025

Virginia Walker Guest

5 months ago

Helpful Sales Team

I purchased a used vehicle and found the sales team to be incredibly helpful throughout the process.

Date of experience: Sep 12, 2025

Deanna Scott Guest

5 months ago

Poor Customer Treatment

I was very disappointed when my request for warranty work was refused due to my perceived lack of loyalty. My complaint was not taken seriously, and I would advise others to avoid this dealer if they value respectful communication.

Date of experience: Sep 10, 2025

Vera A. Guest

6 months ago

Respectful and Efficient Service

This was my second visit for repairs on my vehicle due to malfunctioning wiper jets. While the rear jets were fixed promptly, the front ones required parts to be ordered. The staff have always been courteous, and I appreciate their efforts to resolve my issues within a reasonable timeframe.

Date of experience: Sep 01, 2025

Jamie Powell Guest

1 year ago

Unable to Test Drive Before Purchase

I inquired about a nearly new, high-value vehicle but was told I couldn't view or test drive it because it was being used as a demo. I found this reasoning unsatisfactory and received no further clarification.