Review Time
STAY AWAY FROM THIS PLACE! SCAM. I placed an order on the 10th of October and still haven't received my item over two months later. I received an email stating they are waiting to get it from the factory. They mentioned a refund but want to deduct 10% for a handling fee. I'm still waiting for this refund to be processed.
AVOID THIS PLACE!!!! SCAM. I ordered on the 10th of October and still haven't received my item over two months later. They emailed me saying they are waiting to receive it from the factory. They offered a refund but want to deduct 10% for a handling fee. I'm still waiting for this refund to be processed.
I ordered a pair of trainers over a month ago and have heard nothing since. I've tried to follow up on my order but I'm not getting any response. It's impossible to get a refund since there doesn't seem to be an option for orders that aren't sent at all. It feels like they are just taking my money and this seems to happen frequently.
The customer service is terrible! I've returned two orders, but neither has been refunded. I've provided all necessary documentation three times, yet they keep sending me the same generic response asking for more information - they need to resolve this!
The customer service is horrendous. I've tried multiple times to resolve the issue with my order. No one has responded to me. Instead of the top I ordered, I received pants that I would never wear. I'm stuck with them now, which feels like a complete waste of money.
In my experience, the service has been outstanding. I'm surprised to see a low rating since I've had consistently positive experiences over the years. Delivery is prompt, the returns process is excellent, and the variety is great. I can try items on and return them easily if needed. Thank you for keeping me stylish and outperforming many other online retailers!
I returned a £30 dress and although it may not seem like much, it's one of the highest prices on this site for me right now. The tracking shows the parcel was received on the 15th of September, but since then, I've heard nothing. I can't get any email responses as they bounce back due to a full mailbox, and the customer service number says they have no connection to this site. Now I have another item to return, which could mean I've lost £60.00, so CAUTION TO BUYERS!
I was recommended by a friend who recently placed her third order. I got items for as little as £1-5.00 in my correct size. They arrived within one business day, just as described, and were packaged as if sent directly from the company. I received order confirmation and delivery notifications promptly.
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