Review Time
Paid good money for a phone case that did not fit the phone is was supposed to. Even if it did fit, the quality did not match the price. Emailed after sales support and was asked to send photos of the top, bottom, left side, right side, inside left, inside right of the case. So I did. Then this wasn't enough so I had to send photos of the top, bottom, left and right of my phone. So I did. Then I had to confirm the phone was what I said it was, so I did and also sent the original receipt for good measure... but this wasn't enough, but they offered me an 80% refund to go away, which I rejected. So I then had to take a screenshot of the 'about me' info on my phone.
And low and behold, this was enough for them to tell me my phone was the model I said, and the case I ordered was correct so was passed onto another team. THEN (2+ weeks passed at this point) I' offered a replacement product after stating several times (furious when following up) that I just want a 100% refund! As you do, I've already purchased another case that is actually fit for purpose in the mean time.
And now... well it's been days and my request has once again been sent back to the 'fulfillment team and I am yet to see any refund
I've been waiting nearly a MONTH for my phone case. It clearly states 1-3 business days for processing and 4-8 business days for shipping. When I contacted customer support about this unacceptable delay, they simply repeated their shipping policy, insisting it was normal. I still haven't received my order, and if you need a phone accessory before it becomes outdated, I recommend avoiding this company. Consider ordering from other platforms instead.
The team is truly outstanding, providing excellent customer service and support. They deliver a great product, ensuring quality even when some items may come from overseas. Their responsiveness to any issues is impressive. I would gladly purchase from them again in an instant. They are genuinely pleasant to work with, and their products are top-notch. I highly recommend them!
This product is incredibly disappointing. The cases are fragile, cracking and chipping too easily. I find myself having to remove the front screen each time I need to access my phone. The bulky design obstructs the left side of the keyboard, making it frustrating and hard to use. It simply isn't worth the price. They did replace the first one that chipped after a drop of less than two feet, but overall, it's not worth your time or money.
I strongly advise against buying their cases. The product quality is comparable to the low-cost options available on various websites. It's simply not worth it. Don't fall for the deception. The delivery took an extended period, and the product shipped from overseas rather than from the location where I placed my order.
This service has been disappointing. My order took weeks to arrive, and when it did, it wasn't suitable. The return process was a nightmare, with various offers instead of a straightforward refund. After two months of trying to get my money back, I contacted my bank for help. I eventually informed the company that the item was ready for collection. They finally offered a refund minus shipping costs, and each email felt automated and lacked a personal touch. I strongly recommend against purchasing from this service.
I purchased a nylon-covered case that ended up being a letdown. The cover came off within a couple of months. The company offered a discount for another purchase, but I declined. I wouldn't buy from this brand again as the quality was subpar.
Steer clear of this service. The case I ordered took forever to arrive, and their communication was terrible, reflecting the poor quality of their products. The case was completely unusable and fell apart upon arrival; the only place for it was the trash, as returning it would cost more than the item itself.
I ordered a case over two weeks ago and am still waiting. Their responses to my inquiries have been overly sweet but unhelpful, providing no explanation for the delay. They have my money, but I don’t have my product! I strongly advise against this service.
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Astra Cases was created to bring you the best cases and protection for your favorite devices. Our cases are designed with quality, look, protection and comfort top of mind. For new customers use code "Welcome5" for a 5% discount. We offer a 100% Money Back Guarantee on all purchases.
