Review Time
This service engages in aggressive upselling through fine print, resulting in unexpected fees. While I understand that many telehealth services aim for quick profits and are mainly focused on elective procedures, upselling to potentially unwell individuals feels unethical. I have concerns about their compliance with relevant regulations. I’m giving two stars because, although their online platform is difficult to navigate, their text-based support team was prompt in their response and assured me of a refund.
This service employs aggressive upselling tactics in the fine print, leading to unexpected charges. While I understand that many telehealth companies aim for quick profits and focus on elective services, upselling to potentially ill individuals is inappropriate. I have concerns regarding their compliance with regulations. I’m giving two stars because, despite the confusing online portal, their text-based customer support responded promptly and assured me of a refund.
As a trans man, I faced refusal of care for myself and my partner due to my identification not aligning with my physical attributes. Despite offering to provide proof, including birth certificates and name change documents, they continued to deny treatment while still accepting my payment of $150. I strongly advise against using their services if you are LGBTQ or have heard negative reports of them taking funds without providing prescriptions.
After filling out the form and making my payment, I anticipated receiving my prescription within the promised 1-2 hours. However, after waiting for 3 hours and sending reminders, all I received were excuses about delays. I requested a cancellation and a full refund, and I hope they will return my money.
This platform is genuinely reliable! I completed my order on a Thursday evening, and everything I requested arrived at my home the very next day! I never had to leave my house, which is impressive considering the distance from their location and the winter weather. My order arrived within 24 hours, which is outstanding service! Those who labeled it a 'scam' likely had unrealistic expectations. The updates I received via email throughout the process were very reassuring, and I experienced no hidden fees. Overall, it was a quick and smooth experience. I'm extremely satisfied and will continue to use this service!
They charged me extra without verifying those additional charges. I did not receive an email confirmation of my order. Now, four days later, I am still trying to reach customer service. I strongly advise against using this service if you expect any level of professionalism.
Be wary of this service. It appears to be a sophisticated method of collecting your personal and credit card information under the guise of providing prescriptions. After submitting my details, I received an email stating they could not fulfill my prescription, despite it not being a controlled substance. I regret falling for this trap, as it seemed too easy to get my needed medication.
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