Review Time
A 93K driven Audi A3 e-tron 7 years old car suddenly stopped in the middle of highway due to gearbox failed. After inspected by service center, they said the gearbox including metratonic needs to replace. From the day it was confirmed to service, it took 3 weeks to get back my car. I asked for replacement and for 15 days no replacement car given. Of course, they offered with cost on it but my repair cost was 41K and I have always got a replacement car even when I give to local workshop to fix something without any cost. So last week of the maintenance they gave me a replacement car for free which helped a lot. In my mind when such a mechanical problem arise with big issues, Audi factory should support customer as car was even not 8 years old and not even driven 100K. Another thing, replacement car should be given without even asking. On a positive note, service manager Niels was polite person and professional. I assume his superior has not given him proper authority to decide about the basic service. All in all, I have been always a Audi fan but suddenly this incidence alone concluded me why should a customer to be loyal with Audi! For me this is incidence is enough to decide that, Audi is not for me. Don't buy Audi.
I recently visited an Audi garage in Cheshire and was disappointed with the experience. Seeking a better option, I decided to explore Audi at Cheshire Oaks, as I was interested in purchasing a Q4 E-Tron.At Cheshire Oaks, I was introduced to Abraham Ghosheh. From the moment he greeted me, it was evident that he was dedicated to providing excellent service. He took the time to thoroughly explain the vehicle and my purchasing options.Abraham demonstrated exceptional professionalism. He presented various colours and models available for immediate delivery, but the specific colour and model I wanted was not scheduled for delivery until after March 1st, which is the day I required it.After asking for a moment to check on something, he returned to inform me that he could secure the vehicle I desired from another garage. Although he couldn’t make any guarantees, his optimism was encouraging.By the time I got home, Abraham had successfully arranged for the car to be transferred to the Cheshire Oaks Audi center, and I paid a deposit. He informed me that the garage does not offer delivery or collection for new vehicles on Saturdays. Recognizing my disappointment, he made the commendable decision to come in on his day off to deliver the vehicle to me.When he arrived, he mentioned he had driven carefully to ensure the car was in pristine condition upon arrival.Abraham's commitment to customer satisfaction is truly impressive. Cheshire Oaks Audi is fortunate to have such a dedicated employee who doesn’t hesitate to go above and beyond to meet customer needs.I wholeheartedly recommend Abraham to anyone seriously considering a vehicle purchase from Audi.Andrew Antoniou
Just want to say how Fantastic Marshall was at the Audi branch in Peterborough! From start to finish he was a brilliant Sales Executive! We were taken care of throughout the process! He kept me informed of all the process of getting our new car! Friendly, professional and reliable! Thanks so Much Marshall! I would recommend your services to anyone looking to buy a new car! Well done!
Audi Group 1 in Watford. 5* treatment from all colleagues across sales, management and servicing especially from Stinder, Angelica and Vito. Cannot recommend this dealership enough from the knowledge, patience, finance options, variety of vehicles and the showroom itself is something special.
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Audi Danmark er del af Semler Gruppen. Semler Gruppen er Danmarks største koncern i bilbranchen med mere end 100 års erfaring inden for import og salg af biler. Vores specialiserede medarbejdere og mangeårige erfaring giver os en stærk placering på markedet.
I Audi organisationen er vores vigtigste opgave at begejstre kunder i Danmark.”Vorsprung durch Technik” er vores DNA og dermed den røde tråd i alle vores aktiviteter.
Vores mærkeværdier er sofistikeret, sportslig og progressiv, hvilket afspejles i vedvarende innovation og er grundlæggende i al kommunikation og profilering af Audi.See more
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