Review Time
Used Group 1 Lowestoft for my last 24-month contract service. Normally, the interaction with the service team has been quite informative regarding what needs to be done and which jobs have been identified by the service.Sadly, as expected, and it's been occurring over time, the customer focus lacks any visible enthusiasm. In my opinion, the business model of Group1 does no justice to the Audi company or its customers in general. On my previous visit, and asked to complete the survey, and my response was not very positive regarding the vehicle condition when I picked it up. My comments were not welcomed after receiving a phone call and an email.So this time I was expecting and received a lack of customer care by the person who normally deals with my vehicle, on arrival and after the vehicle had been serviced. Others made excuses for why this person could not do face to face. When picking the keys up, an employee made the excuses, failed to go through the paperwork with me, e.g. action items found which has happened for the last 10 years and also which made me smile, did not ask me if I wished to renew the 24 month service contract. Now that's good business for Audi?If the Group1 culture is to think that criticism is not welcome, and from this they do not care about long term customers and future business, so be it. What they have to remember is that there are plenty of other dealerships, vehicle manufacturers out there, and that customers' money is king.So that's what I will be doing in the future, handing over my money to someone who appreciates my business.
January 2025 I came out of hospital while in Ashford Kent. My car was due its MOT and I still had to drive home to Scotland. Found an Audi recognised agents who performed this MOT for me. The only required minor item was a small crack in the rear offside lense. All bulbs were intact and working. The cost of a new lenses £250. So I told this garage I would wait until I got home and fixed this in my preferred Audi garage at, Hillington Road. A week or so I contacted the Audi at Hillington where I have bought several Audi cars previously. I phoned to book a service and requested that they also replace the defective lense. I was informed that their "Audi" technician would have to do a diagnostic on this lense as their technicians cannot accept another mechanics word for it. I then told Hillington that this matter was detected by an Audi qualified mechanic at an appointed Audi garage. Oh no, this was not good enough. Hillington Audi mechanics would have to do their own diagnostics on this tail light. What? How much more for these minor diagnostic. £250.00 What is the point of having an appointed Audi garage and technician do any necessary work? Just take your Audi to some backstreet garage who know how to remove a couple of screws. This is my last Audi. I did contact Audi UK looking for some common sense. None here as in Hillington. Disgusted!
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Audi Danmark er del af Semler Gruppen. Semler Gruppen er Danmarks største koncern i bilbranchen med mere end 100 års erfaring inden for import og salg af biler. Vores specialiserede medarbejdere og mangeårige erfaring giver os en stærk placering på markedet.
I Audi organisationen er vores vigtigste opgave at begejstre kunder i Danmark.”Vorsprung durch Technik” er vores DNA og dermed den røde tråd i alle vores aktiviteter.
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