Review Time
I've purchased 3 things from Audio Advice and they've been nothing but terrific. My first purchase was a Rega P6 turntable and it was an open box purchase. When I had an issue with it, their service advisor, Marty, was amazing. After trying everything we could think of he just said they'd send me a new turntable. Prompt delivery and even a return label for the other. I also got a Mac M-20, and a Mac 252 integrated amp, Marty again was right with me for some technical issues I had with the 252. These guys are great and I find them very easy to do business with
was very disappointed in online Customer Service after purchasing my receiver on line about one week ago.I called with a question and left my number with a receptionist but later found out every call goes through an answering service.After waiting for over two hours I called the Factory in Canada. Thank God for the tech’s Jamie and John! They really spent time explain and walking me through things.After a total of three hours I finally received a call from Audio Advice. I told him how disappointed I was with their customer service. He said I should call an 800 number next time I needed help. The next day I had questions about the Arc Genesis.I called both stores and the 800 number I was given and went through an answering service all 3 times and left my info all three times.Never received a call from anyone from Audio Advice, ever!Again I called the factory and again I was walked through the process of setting up Arc Genesis.My Advice?Call Crutchfield!!
This does not seem to be the same company with the passion for selling good audio products that they were in the nineties. It appears that they have a change in management that has decided to also pursue an online business that sells the products that the 'rest of us' wants to buy but they do that poorly when compared to the big guys like Crutchfield. They are not ethical in that they will bill your card the very day you order when they have no clue as to when it will ship. None of the other big electronics retailer does that. In the current chip shortage situation, Yamaha AVR's as an example, have not had 2021 models available since August and no one knows then they will be. Not AA, they've been saying "available in September/October/November/December" - they just change the month on their online ad at month end. Compare with the others who tell you that they don't know and if they allow you to pre-order (Crutchfield does not) they will bill only when they ship.Also, someone needs to remind the store managers that the online is also part of AA (or so I assume). They seem to downplay products sold only online. One told me that "we don't sell that here" shaking his head in a manner that suggested they did not get the store's stamp of approval. In that case give the online another name.If you want a lavish home theater this would be the place to go. For the rest of us, DIY guys there are better, more ethical, more efficient online companies who understand the customer experience well.
My experience is terrible. Original Sales person we talked to never got back to us after inquiring about building a theater / whole house system. Went back and talked to a manager who apologized etc and got a different sales person. Told I would get an estimate by Tuesday and Friday came with no word. I inked a deal with a competitor. This wasn't a cheap deal either. Guess they only like the 100k deals.
Purchased a $4000 Technics SL-1200-G. Instead received a $1600 Technics SL-1200GR. Did a chat and was told they would overnight the correct turntable and I would be contacted by a sales manager to speak about compensation for the inconvenience and me having to take the incorrect item to be shipped back.Instead received a call back from just another associate who then told me they would not overnight the correct item till I shipped the turntable I had received by mistake and they would offer no promo or discount. The only thing I was offered was “expedited shipping”. The regular shipping is two day. One day shipping is nice, but for what had occurred I didn’t feel it was sufficient.I told the associate this. He then said he’d get back to me once he spoke with someone “above his pay grade” who would have to approve any discount. There argument was that discounting the item is not approved by the vendor and they would lose the account if they violated the policy. I can understand that, but offering me a gift card for my inconvenience would address my concerns and retain me as a repeat customer.It’s been several days. I have received no follow up. They did actually ship the correct item the same night after telling me they wouldn’t and I received it promptly. I also returned the incorrect turntable. I give them 2 stars because I did receive my item and they did expedite the shipping. Otherwise not a good experience. I would not buy from them again at this point.
I'm surprised there aren't many reviews for this great company. They are a retail store that has added a fantastic online shop. They are great to work with, have tons of really good video advice on products and give great advice. Just call or chat. I would choose them over anyone like Crutchfield for audio. They are 5 Stars ++
Claim your business profile now and gain access to all features and respond to customer reviews.
We bring home technology to life. Premium home theater, home automation, whole-home audio, security, and networking can be yours today.
