Review Time
The L2 Max dual motor is Ausom 😁 the scooter is a monster for being under 900 bucks... Customer service was great and responded quickly to my wrong assumption that I did not receive my NFC card (I did) they were going to send me the cards until I realized that the triangle things hanging on the handle bars are the keys LOL You can't go wrong with this monster of a scooter 👍😎😎😎
Costumer service is 5/5. I absolutely love this scooter and I've seen people get theirs over 1000 miles. We used a coupon code that was entered incorrectly but they still gave us a great discount as well as free bags! Will definitely be ordering from these guys again!
Excellent service and outstanding customer care !I ordered the DT2 Pro for my 30th birthday and I contacted the customer service team after realizing I had made a mistake with my order, and they responded quickly, politely, and with a genuine willingness to help. Communication was smooth and efficient, and the whole experience made me feel valued as a customer. I’m looking forward to enjoying the DT2 Pro and many great rides ahead. Highly recommended !
I think its pretty amazing that a company that is based on the other side of the planet can actually give really great customer service if they are motivated to do it and I have to say that Ausom really impressed me. Even though I started out assuming the worst, in the end everything that was said would be done, was done. Can't ask for much more than that. Thanks!
I was concerned that the scooter will break EU laws in my area so I decided to cancel it but the nice customer support explained that I can limit its speed manually to 25km/h and even provided me with a video on how to do it. Response time are a bit long but still satisfied
Beware!! I ordered a scooter and cancelled a few hours later and they refused to cancel order stating they “already shipped”. Then told me to just refuse shipment! Well that would mean I would have to stay home all dsy and wait for delivery, cannot as I work like most people. Here is where it gets worse… fedex driver dumps package on driveway and leaves; mind you the package has company logo on it which can be seen from afar. Guess what? Someone took it (shocker) I mean they didn’t even put on porch; just dropped in driveway!!!! I also don’t understand how they can leave something that cost me over $800 without having a signature!! I have contacted ausom and they acted as if they would address and take care of issue as they even acknowledged that fedex was careless in delivering the package! Well the next day they instructed me to file a case with fedex and that if they don’t take care of it then theres nothing ausom can do. WOW 😮 I spoke to a coworker whom works in logistics and she informed mr that the shipper/seller should be taking care of this issue 100% NOT ME! Ausom paid fedex to deliver scooter and they carelessly left on driveway advertising the product to everyone who passes by!!!!! And lets not forget that I cancelled this item right after I ordered! You cannot tell me that their logistics department couldn’t relay a message to fedex to have driver not deliver package and instead return it to ausom? Seems to me that they had no intention on canceling order and now that they have money Im on my own! So now I have paid for a scooter that I never even received!! Also, I requested to speak with someone in management multiple times and they responded with “we do not have a contact number that you can call”. So you will never be able to speak with anyone at this company!!! I will update this review if ausom does in fact take care of this issue!!!
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