Review Time
Customers service has always being honest and quick to respond my question. The Ausom DT Pro 2 is my first E-Scooter and I don't regret my purchase, is a great scooter overall. Amazing battery life, fast and accessible price. I definitely recommend this E-scooter to everyone. The only recommendations for my part will be only have more anesthetic options for accessories. For example if one part of the scooter get scratched you can buy those original part from the website. That will be my only recommendation. It has being a amazing adventure and experience bieg part of the Ausom Family.
Purchasing experience was easy. Shipping was extremely fast! I purchased 3 L1 scooters for my three sons and they absolutely love them! The ride on street and off road is seamless and smooth. I highly recommend. I will be purchasing a 4th for my other son when the time is right. Very happy with the purchases.
Wish I could be enjoying mine. I’m starting to feel discouraged about my L2 max scooter. Been maybe a month or a little less since I got mine. I have ridden it three times. First time the motor/throttle kept cutting out (this is the day it got delivered). After about a week of talking to customer service ( a they at great BTW) they ask me to change a setting and see if it does it still cuts out. Second time I take it out after changing setting, still cutting out. After continuing to talk with customer service they want a video of what it it doing. Third time I ride, trying to film a motor /throttle cutting out (not fun/safe). I get the videos sent out. After they go over the videos, this takes five days because it was sent ripped for the weekend. The email me back and ask me how much I weigh with the temperature was outside. If I was writing up pills just pretty much to describe the situations that the cut out is happening. All fair questions mind you I give them the information one small hill give my weight which is way under the limit. Give them the temperature outside. It’s about 68 so not too warm. A day or two later I get another response. Apparently the motor is bad and they are sending me a new one out. This is where I get discouraged. I understand that there is a cost associated with sending a almost 70 pound item back and any company would want to do whatever they could to not do that. I totally understand that on the other hand as the customer when I spend $700 I do expect to not have to work on my item to be able to use it, especially when I offer to spend more money ( on a more expensive replacement) after sending it back just so the company is not out a bunch of money for the return. I want to stress this- I totally understand how a mass produced item could occasionally leave the production line with an issue. That is not a issue with me, as long as the company does the right thing to correct the issue. I also understand fixing issues takes time. I don’t think customers should have to turn wrenches on their brand new item. The option to send back OR turn a wrench should be given not excepted. -Edit to come, company has responded and I feel pretty confident that they are going to work with me to make the situation right. Once figured out ( assuming all works out as I was told) I will be changing to 5 star
My F1 max I’ve purchased from them is overall running amazing. I’m so thankful for the joy it gives me when it gets me everywhere I need to go. Customer service is also great Al the time and come in clutch every time I need them. W Ausome Store
these reviews are fake and written by the company. i have first hand experience with customer service and it is terrible. after walking 7 miles back with mine, ausom has not resolved this issue in a months time. several days between emails with no resolve to them. if the company actually fixed the scooters issue id have no complaints, but customer service is reason i can't recommend this company o anyone
Ausom Store Customer Service is great. They do eventually reply to any relevant questions. The Ausom Gallop is a commuter’s dream reliable scooter. Due to its very organized, simplistic, and sleek design, the user can easily, and quickly, carry out maintenance or modifications. The split-rims, plug-and-play cables, and battery/motor-controller storage compartment accessible from the top of the deck of the scooter, is the testament to “user-friendly” design. The performance of the scooter is nearly/exactly as advertised. For the price that it is, it strikes a perfect balance of quality, design, and performance. It truly is a “Bang-For-Your-Buck”.
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