Review Time
Made a preorder of several items. I was told after a month they didn't get their stock, but I was assured I would receive the items. Months later, with no contact, I asked again and was again assured. This was repeated for months until a day ago, when I was told the items would not be shipped.
I feel very betrayed by this company and their practices, no contact from them on my order, and very misleading messages.
Order with caution
They take pre-orders and charge you right away, then delay and delay and delay until they cancel and refund. Meanwhile, the customers that trust in them not only miss out on the products they preordered but are also subject to two sets of fees for the payment/refund processing, not even counting the difference in currency conversion. In short: I did not receive my pre-order but have now paid money twice for absolutely nothing. Upon trying to find a solution with them, they just told me that this is not their problem. Never again.
Edit in response: Just don't actually charge the money before you know you can deliver; charge upon shipping - problem solved.
The games I ordered were delivered on time and for a reasonable price. The only downside is that the tape keeping the box of cockroach poker closed peeled off the box art a little bit. I doubt zatu had anything to do with that though.
I was disappointed by the slow dispatch time - this, combined with Royal Mail also being extremely slow meant that the game I bought for my husband’s birthday didn’t get to us on time. However, it was by far the best price online for the game and he’s very happy with it.
I pre-ordered a game well in advance of its release last year, and after contacting the service, I was informed that they won't have copies available until August 2026. That's a whole year after the release date, despite the initial promises of timely delivery. I ended up missing important occasions because of this. It seems they clearly overestimated their stock. I advise against pre-ordering with this service, as they consistently provide misleading information about delivery dates. It's quite unprofessional to take pre-orders and then delay fulfillment by such a long time. If I had known the situation, I could have purchased a copy elsewhere, but they assured me it would arrive on schedule. Now, with stock running low everywhere, I can't get the game at all. I'm very disappointed and will not be buying from this service again.
The auto address finder changes my shipping address to the default one at the top of the drop-down menu. I didn't notice it had altered after I manually entered my address. After completing my order, I realized the house number was incorrect and had reverted to the first option in the list, number 1. There is absolutely no way to change your shipping address on their website after placing an order, and canceling it requires emailing the support team. I quickly checked their FAQ, which indicated that this could be done by contacting support and submitting a ticket. I raised a ticket and emailed support within 3 minutes of placing my order at 11 PM. I anticipated a response today saying it was resolved, but that didn't happen. The staff don't seem to check tickets or support emails before shipping orders. It's unclear why they even have a ticketing or support system. While the company may have a good stock supply, their support staff's performance is lacking; it took over 8 hours after shipping my order for them to even open my support ticket. Their response was essentially "not our problem" since they don't check support tickets prior to shipping. I believe this is a form of misleading representation. They've effectively removed the ability to cancel or modify purchases on their website. Their FAQ insists you contact support and raise a ticket, but the support and tickets aren't monitored frequently enough, leaving customers in a bind. As many have noted, the company appears reliable until issues arise, and the recent influx of negative reviews suggests this is a common sentiment. My support ticket and order were created almost simultaneously—there are no excuses. If they can't check support tickets promptly, they need to improve their website to allow customers to cancel and modify orders online without relying on a ticket system entirely. Let's face it, they likely do this to maximize profits by preventing cancellations. These questionable practices will eventually backfire. The geek community is close-knit and dislikes unethical business methods. I used to spend hundreds each year at conventions, but they've lost a long-term customer over a minor £80 order and their unresponsive support team. I suspect others may feel similarly, given the recent reviews.
This morning, I ordered one bingo game, not three, yet I was charged for three. As a result, I had to cancel my card. I can't reach anyone for support since not everyone uses messaging apps. Therefore, I won't be making any payments, nor will I be purchasing anything further. I've already contacted my bank, so good luck trying to collect any funds from my card. Thank you for the error.
The gift cards come with a one-year expiration, which feels excessively short. When I encountered an issue, I was informed that investigating it could crash their website, limiting their ability to address my error. I keep hearing it will take 48 hours, which is far too long during busy shopping periods. What is the purpose of customer service if they can't assist customers effectively? Other platforms operate around the clock, and their vouchers function smoothly.
After having difficulty locating an advent calendar, I discovered this platform and found exactly what I needed. I also picked up a few family games for the holidays at an excellent price. The delivery was prompt and hassle-free.
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Seek Your Adventure With Zatu, the UK's biggest Independent games retailer.
Zatu Games brings you the latest board games, miniatures, trading card games, and video games at affordable prices.
We stock over 30,000 games, ship worldwide, offer next day delivery, 60-day returns, have a hugely-popular blog, offer guest blogging spots to board game lovers... the list goes on. Whether you want to read the latest news and reviews or if you want to purchase a new game, Zatu Games are here to help you.
Our mission is to sell top quality board games, collectables and merchandise at great prices, whilst spreading the word that board games are the future!
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