Review Time
Extremely Disappointed – Poor Customer Service and Misleading WarrantyMy experience with Ausom has been nothing short of frustrating. After receiving a scooter with a broken part, I initially requested a replacement. However, I was told I would need to cover the shipping costs for the replacement item. Given that, I opted to return the entire scooter instead.Despite returning the product over three weeks ago, I have yet to receive a refund. Every attempt to contact customer service has been met with generic, automated responses that offer no real assistance—just templated messages about how much they “value” their customers.This is only scratching the surface. The product itself felt like cheap, rebranded Chinese merchandise sold at a premium price point. The advertised "2-year warranty" is misleading—it’s essentially a 6-month warranty with additional costs for replacements.I strongly urge others to think twice before purchasing anything from Ausom. I’m currently out $1,400 for a scooter I never even got to use. An incredibly disappointing experience overall.
The dt2 pro scooter is a awsome scooter it’s very fast and very robust and bulky feels quality throughout all the materials the scooter has an awesome range with me going fast about 35mph the battery lasts about 20miles or so and when exp it seems it’ll last a lot longer up to 50mi maybe
I have purchased the L2 Max Dual Motor. I love this scooter. It has has great controls and customization of its features. This scooter got me about 25 miles full sending which that being a minimum is plenty of distance. It's very responsive with its trigger throttle and the brakes are great. The handling is great and can adjusted with the ability to change its suspension, acceleration, and braking power. The only complaint I have is that it's not easy to do maintenance on this scooter such as if one needed to replace a tire.
I've owned alot of scooters from different brands and I love Ausom scooters, i had the Leopard at first but I got into an accident and the person that help me took off with my scooter while I was in the ambulance but I brought the L1 and love it just as much as my first one. The suspension, speed, durability, brakes and other features are the best, the prices cant be beat and customer service staff are so nice and delivery was quick. I love Ausom
We have had family members purchase through ausom for a while now! They are amazing scooters that are built with high quality. They truly do go top speed and last an extremely long battery life. My husband and I purchased the L2 Max and the F1 scooter and are eager to make more memories scootering. Our extended family has a total of 14 scooters with over half being ausom scooters. I was under the impression that the L2 Max came with a seat since we have purchased scooters through them before that came with the seat. There were images displaying a seat which gave me the impression. After reaching out to the ausom team and discussing the advertising and seat situation, they worked well with me and communicated to fix the situation. We convinced our friends to purchase two ausom scooters this week and will continue to spread good words about the brand.
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