Review Time
I recently purchased the Ausom DT2 Pro and unfortunately, it arrived with some minor shipping damage to the chassis. I was initially worried about how the situation would be handled, but I am very impressed with the support team.
I worked with Louis, who was professional, responsive, and genuinely interested in finding a fair solution. While we initially had different ideas on the resolution, the team listened to my concerns regarding repair complexity and reached a very fair middle-ground settlement that I am happy with.
The scooter itself is a powerhouse. It’s built like a tank, and after a test ride, the performance is exactly what I was hoping for. It’s rare to find a company that stands by its customers like this. Highly recommended for both the quality of the ride and the top-tier support!
The representative from customer service is exceptionally kind! You are great! The dual motor scooter model is definitely worth the investment. In hindsight, I might have chosen another model, but I am very satisfied with this one. It comfortably supports my weight of 225 pounds, showcasing its quality. I ordered a seat and an extra charger as a Christmas present for my son, having only used it for 40 miles so far. I've kept it in my spare bedroom to shield the battery from the cold. It's crucial not to charge it when cold, as it can damage the battery. Below 40°F, lithium plating can occur, reducing capacity and lifespan. Cold batteries also resist current, making charging risky. It's vital to avoid charging below that temperature to prevent moisture and corrosion issues.
The representative from customer service is a genuinely kind individual at the team! You're fantastic! Regarding the scooter, the dual motor model is truly worth the investment. Knowing what I know now, I might have opted for a different model, but I'm really pleased with this one. It supports my weight of 225 pounds effortlessly, demonstrating its quality. I've ordered a seat and an extra charger as a Christmas gift for my son, having only ridden it for 40 miles so far. To protect the battery from cold weather, I've stored it in my spare bedroom. It's vital not to charge the scooter when it's cold, as this can harm the battery. Below 40°F, lithium plating can happen, which decreases capacity and lifespan. Cold batteries also resist current, making charging potentially harmful. It's essential to refrain from charging at low temperatures to avoid moisture problems and corrosion.
My son recently got a new scooter, and as a 49-year-old father, I find myself wanting one too. It's well-constructed and not flimsy like others. I appreciate that it has dual disk brakes, a headlight, a brake light, and even blinkers. The running lights give me peace of mind, knowing he'll be visible in low-light areas. My son forgot to add the complimentary case to his order, and the team kindly sent one to us. He loves it, and I've never heard him express such care about his other scooters. Thank you for creating a safe and great scooter!
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