Review Time
Purchased AL619 diagnostic tool which according to the website should work with Mercedes. Despite Sprinter van being on the tool set-up menu, the tool would not read the ABS fault codes. I emailed Autelstore but they wouldn't confirm if the scanner was faulty and that my Sprinter van should definitely be compatible. I asked the specific question multiple times but they would not respond so I was forced to send the tool back and ask for a refund. They withheld 10% of the £79 purchase price for "restocking" and would not cover the return postage costs. I managed to get Paypal to sort out the withheld 10% but I am still down on the postage costs and don't know whether the item was faulty or just didn't cover my Sprinter van despite being advertised as such. i still need a tool to read the fault codes but I wouldn't buy from these people again. After the withheld 10% was refunded I received an odd email from their customer service saying "I do really be shame on you Never buy from us, I will set your details in our blacklist".
Purchased AL619 diagnostic tool which according to the website should work with Mercedes. Despite Sprinter van being on the tool set-up menu, the tool would not read the ABS fault codes. I emailed Autelstore but they wouldn't confirm if the scanner was faulty and that my Sprinter van should definitely be compatible. I asked the specific question multiple times but they would not respond so I was forced to send the tool back and ask for a refund. They withheld 10% of the £79 purchase price for "restocking" and would not cover the return postage costs. I managed to get Paypal to sort out the withheld 10% but I am still down on the postage costs and don't know whether the item was faulty or just didn't cover my Sprinter van despite being advertised as such. i still need a tool to read the fault codes but I wouldn't buy from these people again. After the withheld 10% was refunded I received an odd email from their customer service saying "I do really be shame on you Never buy from us, I will set your details in our blacklist".
Great service, Great product and great value.1. Firstly, I am a genuine UK buyer and this is a genuine review of my experience, to hopefully inspire confidence in anyone worried about ordering from the Autelstore.co.uk.2. I ordered my MK808 scan tool at 10pm Saturday evening, and it was delivered to me at 10am Tuesday morning, so VERY fast shipping especially taking into account it was ordered at the weekend.3. I received order confirmation detail emails within minutes of placing the order, and they have very good contact information and "Chat" function on the website. 4. Items which are clearly marked as "Shipped from the UK" are shipped free of charge from the UK and no other fees or duties are payable. 5. This is a legitimate business/website and in no way a scam. Yes, Autelstore.co.uk is a China based business, which is made quite clear if you read the information provided. They do not try to hide this fact, and the conditions of sale and return are transparent.Buyers, giving negative reviews for the items being "grey" imports, or not compatible with UK vehicles are not fair. The scanners are genuine Autel manufactured scanners and have the same software and functionality regardless where the are purchased from. (NOTE: No scanner regardless cost, manufacturer or origin, will ever cover every vehicle make/model and/or every function. Check before you buy! 6. I registered and activated my MK808 on the manufacturers website "pro.autel.com", without any issues, and the scanner connects and receives updates by WIFI directly on the device.7. From my experience....Its 5 stars. 8. It is up to the individual to make an informed decision on where to buy from. I paid nearly 50% less buying form this supplier (I paid just £315). The same/equivalent 808 model from the authorised UK distributor (Karnetic) Autel.UK will cost £495+VAT = £594).Hopefully this review will help others in deciding to buy from this seller, and have confidence that they will receive a genuine device, with fast deliver from within the UK. However, If you want UK based warranty and support you will pay double the price from the authorised UK dealer, its that simple. I was fully aware of the terms of sale and more than happy with the product, service and 50% saving from Autelstore.co.uk.The MK808 is a superb scanner at a bargain price. The MK808 is a huge improvement in capabilities (over my SnapOn scanner), and the new 2023 version has android 11 operating system, and now includes 38 service functions, Hot tests and bi-directional active testing. I have already diagnosed a cracked tone wheel on my wife's 2016 Hyundai Tucson with the live data graphing/recording function of the 4 wheel speed sensors, saving me a lot of time/money. Almost paid for itself on its first use. PS.I am a (retired early) automotive engineer with 40+ years experience in diagnostic techniques, and the MK808 is an absolute bargain for home/small workshop use. Just get one, you won't be disappointed!
Great service, Great product and great value.1. Firstly, I am a genuine UK buyer and this is a genuine review of my experience, to hopefully inspire confidence in anyone worried about ordering from the Autelstore.co.uk.2. I ordered my MK808 scan tool at 10pm Saturday evening, and it was delivered to me at 10am Tuesday morning, so VERY fast shipping especially taking into account it was ordered at the weekend.3. I received order confirmation detail emails within minutes of placing the order, and they have very good contact information and "Chat" function on the website. 4. Items which are clearly marked as "Shipped from the UK" are shipped free of charge from the UK and no other fees or duties are payable. 5. This is a legitimate business/website and in no way a scam. Yes, Autelstore.co.uk is a China based business, which is made quite clear if you read the information provided. They do not try to hide this fact, and the conditions of sale and return are transparent.Buyers, giving negative reviews for the items being "grey" imports, or not compatible with UK vehicles are not fair. The scanners are genuine Autel manufactured scanners and have the same software and functionality regardless where the are purchased from. (NOTE: No scanner regardless cost, manufacturer or origin, will ever cover every vehicle make/model and/or every function. Check before you buy! 6. I registered and activated my MK808 on the manufacturers website "pro.autel.com", without any issues, and the scanner connects and receives updates by WIFI directly on the device.7. From my experience....Its 5 stars. 8. It is up to the individual to make an informed decision on where to buy from. I paid nearly 50% less buying form this supplier (I paid just £315). The same/equivalent 808 model from the authorised UK distributor (Karnetic) Autel.UK will cost £495+VAT = £594).Hopefully this review will help others in deciding to buy from this seller, and have confidence that they will receive a genuine device, with fast deliver from within the UK. However, If you want UK based warranty and support you will pay double the price from the authorised UK dealer, its that simple. I was fully aware of the terms of sale and more than happy with the product, service and 50% saving from Autelstore.co.uk.The MK808 is a superb scanner at a bargain price. The MK808 is a huge improvement in capabilities (over my SnapOn scanner), and the new 2023 version has android 11 operating system, and now includes 38 service functions, Hot tests and bi-directional active testing. I have already diagnosed a cracked tone wheel on my wife's 2016 Hyundai Tucson with the live data graphing/recording function of the 4 wheel speed sensors, saving me a lot of time/money. Almost paid for itself on its first use. PS.I am a (retired early) automotive engineer with 40+ years experience in diagnostic techniques, and the MK808 is an absolute bargain for home/small workshop use. Just get one, you won't be disappointed!
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AutelStore.co.uk provides you original Autel Tools with online update including comprehensive diagnostic systems MaxiSys series (such as Autel Ultra, Maxisys Elite II PRO, MS906 PRO, MS908S PRO II, Ultra EV) and MaxiCom series (Such as Autel Ultra Lite, Autel MK908 PRO II, MK908 II, MK808s/ MK808Z, MK808Z-BT/ MK808BT PRO, MK808Z-TS/MK808S-TS, etc), as well as Autel IMMO Tools (Such as Autel IM508S, IM608 II, IM608 Pro II, XP400 Pro, etc). Also the new Autel 900 Series tablet (Such as Autel MK900, Autel MK900-BT/MK900BT, Autel MK900TS,Autel MP900/ MP900E, Autel MP900BT/ MP900-BT, Autel MP900TS,etc). AutelStore also provides innovative solutions for other specialized vehicle diagnosis, such as the TPMS ToolsSee more
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