Review Time
The staff provided outstanding assistance and were very understanding of my situation. When my delivery arrived, it was evident that a courier had tampered with the package, resulting in several missing items. They maintained communication throughout the process and handled the issue professionally. My replacement parts are now on their way, and they assured me that the warranty would be honored if any problems arise in the future. Thank you for your support.
The staff provided excellent assistance and showed great understanding of my situation. Upon receiving my motor package, I discovered that some items were missing, likely due to mishandling during shipping. They maintained communication with me and addressed the issue professionally. My replacement parts are now on the way, and they assured me that they would honor the warranty if any future issues arise. Thank you for your help!
I ordered motor mounts and other parts for my son's bike, but the hub adapter was missing upon arrival. After emailing with no response, I called and was asked to provide photos to support my claim. I suggested checking inventory for a spare hub adapter, but the representative seemed confused. Eventually, they checked and found they were out of stock without any prior notice. They agreed to issue a credit but abruptly ended the call. I won't be dealing with them again.
The company claimed they could ship a bike to Alaska for a set price. After purchasing, I was hit with an additional shipping fee due to my location. Since then, the delivery date has changed multiple times, and I still haven't received my bike after two months. They refuse to track my shipment or issue a refund. I advise against trusting them.
I paid for next-day shipping, but it's been over a week and my order is still in transit. They informed me that it would ship standard after leaving the warehouse, which was not what I expected. I doubt I'll order from them again because of this experience.
I ordered an engine assembly and received part of my order weeks later. After notifying them, I was asked to send photos, and I've yet to receive the rest of my order. I've called multiple times, but there's no resolution or apology. This has been a frustrating experience, and I wish I had chosen a different retailer.
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Bikeberry is the Motorized Bike superstore! We offer the largest selection of Gas Bicycles, Bike Engine Kits, Gas Bikes, Bicycle Motors Accessories and High Performance Parts to make you Motor Bicycle that fastest on the block. We have the best deals o...
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