Review Time
Autelstore.co.uk is selling genuine autel equipment that is NOT compatible with the UK market. It is known as a 'Grey import' and can only perform basic functions like read DTC's and clear them. It will NOT code any vehicles such as battery, injector or even perform dpf regeneration as it is only for the Asian/USA/Canadian markets. If you purchase ANY autel diagnostic tool from autelstore.co.uk, it is NOT compatible for the UK and is NOT eligible for updates or repairs by any UK dealer. If it has the prefix 'MT' before the model number it is a grey import! All UK models are prefixed with 'MX'. Autelstore.co.uk states that it ships from Barnstable UK, which is actually where the UK head office is. However, the return address is slightly different. DO NOT RETURN any grey import to the return address "Barnstable". This is not the PayPal address of the sender and you will not get your refund. The return address is Shenzhen, China, where they will refuse to pay there own import taxes and send the package back to the sender. ONLY use PayPal for your return package and you will receive your refund. The Amazon and eBay market places are flooded with these 'grey imports' of the autelstore.co.uk items and do not state that they are not compatible for all functions in the UK. NOT FIT FOR PURPOSE!! Please please avoid.
I phoned Autel UK in Dunstable as I was worried about accidentally buying a fake Autel tool. The man there told me Autel UK only deal direct with a few models, not online and there are some of their products that are only available online. He couldn't tell me the name of any reputable online dealers and didn't seem to know about the online products at all. So there seems to be two Autel organisations selling two ranges of tools.
I phoned Autel UK in Dunstable as I was worried about accidentally buying a fake Autel tool. The man there told me Autel UK only deal direct with a few models, not online and there are some of their products that are only available online. He couldn't tell me the name of any reputable online dealers and didn't seem to know about the online products at all. So there seems to be two Autel organisations selling two ranges of tools.
Please be very very careful in dealing with Autelstore.co.uk, a Chinese company literally run from China - not the UK, as I thought. Do not confuse Autelstore.Co.Uk with the Autel UK, who are UK main dealers for Autel and are based in Dunstable. Also any devices purchased from Autelstore are highly likely known as grey imports and are NOT covered with any UK warranty or UK service, although its very unclear on their website they have to be returned directly to China. Also note, even if the device is switched on, the company regard this as a used device and mention NO full refund. On another matter, the courier they use is known as CE China Express UK Limited, Unit W8, Westpoint, Middlemore Lane West, Walsall, WS9 8BG (read their negative reviews on 192.com and Trustpilot via the direct link to Myluckyteeth). Apparently from the reviews, the courier's send out poor cheaply made products and according to many the company don't reply to emails or phone calls. This courier also employs one person (uk.globaldatabase.com website) & despite sending my package back to Walsall (as per the return address sticker on the original packaging) I was told by Autelstore to return to China - it was too late by then, as the package had been tracked and signed. Also note; despite asking the full address of the Autelstore UK warehouse location they always avoid the question. Research revealed the courier address deals as an operating warehouse, so I assume Autelstore warehouse is located here as well. More so, as Autelstore never answered my question. Also avoid going through Paypal Resolution Centre, as despite a tracked signature they declined my claim. In the end, go through your bank or building society for a payment reversal claim. Therefore If you purchase any diagnostic device for your vehicle and wish to return the product for a refund, then expect a lot of problems and disputes with this Chinese Company. So just to recap; if your product is to be returned for a refund,it cannot be sent back to the Walsall return address as originally shown on packaging!. Secondly in their eyes the device is now second hand and doesn't come into the UK consumer rules, but it has no UK warranty or service. And lastly my experience is as follows; I bought the Autel MD808 Pro diagnostic device from their website. It mentioned the device could be used on a whole range of different vehicles. What they do not tell you and in my case I own a 2015 Vauxhall car is the software is only compatible with Vauxhall cars before 2012. Therefore the oil reset feature is not compatible with my vehicle. Regrettably even the latest version software downloads do not have the latest vehicles.Just be careful.
Please be very very careful in dealing with Autelstore.co.uk, a Chinese company literally run from China - not the UK, as I thought. Do not confuse Autelstore.Co.Uk with the Autel UK, who are UK main dealers for Autel and are based in Dunstable. Also any devices purchased from Autelstore are highly likely known as grey imports and are NOT covered with any UK warranty or UK service, although its very unclear on their website they have to be returned directly to China. Also note, even if the device is switched on, the company regard this as a used device and mention NO full refund. On another matter, the courier they use is known as CE China Express UK Limited, Unit W8, Westpoint, Middlemore Lane West, Walsall, WS9 8BG (read their negative reviews on 192.com and Trustpilot via the direct link to Myluckyteeth). Apparently from the reviews, the courier's send out poor cheaply made products and according to many the company don't reply to emails or phone calls. This courier also employs one person (uk.globaldatabase.com website) & despite sending my package back to Walsall (as per the return address sticker on the original packaging) I was told by Autelstore to return to China - it was too late by then, as the package had been tracked and signed. Also note; despite asking the full address of the Autelstore UK warehouse location they always avoid the question. Research revealed the courier address deals as an operating warehouse, so I assume Autelstore warehouse is located here as well. More so, as Autelstore never answered my question. Also avoid going through Paypal Resolution Centre, as despite a tracked signature they declined my claim. In the end, go through your bank or building society for a payment reversal claim. Therefore If you purchase any diagnostic device for your vehicle and wish to return the product for a refund, then expect a lot of problems and disputes with this Chinese Company. So just to recap; if your product is to be returned for a refund,it cannot be sent back to the Walsall return address as originally shown on packaging!. Secondly in their eyes the device is now second hand and doesn't come into the UK consumer rules, but it has no UK warranty or service. And lastly my experience is as follows; I bought the Autel MD808 Pro diagnostic device from their website. It mentioned the device could be used on a whole range of different vehicles. What they do not tell you and in my case I own a 2015 Vauxhall car is the software is only compatible with Vauxhall cars before 2012. Therefore the oil reset feature is not compatible with my vehicle. Regrettably even the latest version software downloads do not have the latest vehicles.Just be careful.
Ordered Autel Bluetooth AP200 scanning tool from autelstore.co.uk on Sunday 20/12/20. I then saw the Trustpilot reviews and thought oh dear I bet have been scammed! How wrong was I.... I was given a tracking number to watch progress of my order which arrived promptly today 22/12/20 by Royal Mail 48hr tracked. The item works as described and connected to autel servers to activate without a hitch. Great little tool from a supplier who processed and dispatched my order very promptly. Will be using again.
Ordered Autel Bluetooth AP200 scanning tool from autelstore.co.uk on Sunday 20/12/20. I then saw the Trustpilot reviews and thought oh dear I bet have been scammed! How wrong was I.... I was given a tracking number to watch progress of my order which arrived promptly today 22/12/20 by Royal Mail 48hr tracked. The item works as described and connected to autel servers to activate without a hitch. Great little tool from a supplier who processed and dispatched my order very promptly. Will be using again.
Paid £351 via Paypal for Mk808 12 dec 20. Site says "Autel Authorised Dealer".Late hours of 12 dec I come across bad reviews about this site.13 Dec I search for more info, and come across Autel.co.uk - the real UK dealer.Reading there site it says that Mk808 is not even a real UK device. It is a grey import which is known to be widely copied and cloned.Some work ok but some are missing functions and real Autel update.The Mk808 is not and will never be covered by a UK warranty so repairs {and it may well need some after short use} and done in China so buyer would need to post at their own cost.Basically it is quite often not a real Autel product when buying at a lower price, so do not buy cheaper.And a real UK Authosised dealer would not sell them so they are not an Authorised dealer - BEWARE OF THEM!After reading this I logged into the autelstore.co.uk to view my order, and luckily it still said Pending because it was a Sunday.I posted in comment box to cancel my order before they could dispatch, and asked for a Paypal refund.I also send a bunch of emails saying the same.Monday 14 dec came and they have indeed cancelled my order, closed my account login and said they will refund.After many requests, they now say they will refund but I have to do it - at least I think that's what they mean??Wording is broken English so hard to understand.I have contacted Paypal and they agreed to fast track and escalate this case because being a china website disguised as a UK site and not just simply pressing Refund, they also have alarm bells ringing Fraud!It is currently 17.20HRS 14 dec as I write this, and as of most of today they are no longer returning my messages.Paypal have assured me that 1 way or another they will get my money, but I reckon it will be next year before I get it so I won't be buying a real one until then.PLEASE DONT BUY FROM THIS SITE, I TRULY BELIEVE MOST IF NOT ALL OF THE 5 STAR REVIEWS ARE FALSE.
Paid £351 via Paypal for Mk808 12 dec 20. Site says "Autel Authorised Dealer".Late hours of 12 dec I come across bad reviews about this site.13 Dec I search for more info, and come across Autel.co.uk - the real UK dealer.Reading there site it says that Mk808 is not even a real UK device. It is a grey import which is known to be widely copied and cloned.Some work ok but some are missing functions and real Autel update.The Mk808 is not and will never be covered by a UK warranty so repairs {and it may well need some after short use} and done in China so buyer would need to post at their own cost.Basically it is quite often not a real Autel product when buying at a lower price, so do not buy cheaper.And a real UK Authosised dealer would not sell them so they are not an Authorised dealer - BEWARE OF THEM!After reading this I logged into the autelstore.co.uk to view my order, and luckily it still said Pending because it was a Sunday.I posted in comment box to cancel my order before they could dispatch, and asked for a Paypal refund.I also send a bunch of emails saying the same.Monday 14 dec came and they have indeed cancelled my order, closed my account login and said they will refund.After many requests, they now say they will refund but I have to do it - at least I think that's what they mean??Wording is broken English so hard to understand.I have contacted Paypal and they agreed to fast track and escalate this case because being a china website disguised as a UK site and not just simply pressing Refund, they also have alarm bells ringing Fraud!It is currently 17.20HRS 14 dec as I write this, and as of most of today they are no longer returning my messages.Paypal have assured me that 1 way or another they will get my money, but I reckon it will be next year before I get it so I won't be buying a real one until then.PLEASE DONT BUY FROM THIS SITE, I TRULY BELIEVE MOST IF NOT ALL OF THE 5 STAR REVIEWS ARE FALSE.
This is NOT an official Autel distributor. I purchased an Autel MK808 for £400 it had NO functionality only menus and static information (eg oil reset) that already exists on the internet. I could not get a return process or refund, when I contacted Autel they emailed that autelstore.co.uk is not a distributor and the product was a fake clone. Could not recognise/decode any vehicle in my workshop. Evidence has been posted on youtube.
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AutelStore.co.uk provides you original Autel Tools with online update including comprehensive diagnostic systems MaxiSys series (such as Autel Ultra, Maxisys Elite II PRO, MS906 PRO, MS908S PRO II, Ultra EV) and MaxiCom series (Such as Autel Ultra Lite, Autel MK908 PRO II, MK908 II, MK808s/ MK808Z, MK808Z-BT/ MK808BT PRO, MK808Z-TS/MK808S-TS, etc), as well as Autel IMMO Tools (Such as Autel IM508S, IM608 II, IM608 Pro II, XP400 Pro, etc). Also the new Autel 900 Series tablet (Such as Autel MK900, Autel MK900-BT/MK900BT, Autel MK900TS,Autel MP900/ MP900E, Autel MP900BT/ MP900-BT, Autel MP900TS,etc). AutelStore also provides innovative solutions for other specialized vehicle diagnosis, such as the TPMS ToolsSee more
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