Review Time
Josh was very helpful in helping me with my enquiry .He sorted out the matter of my payment not showing up on the system and dealt with it in a professional manner . I was very happy with the communication whilst waiting on the phone and the speed in dealing with the matter . Thank you Josh
Great follow up call from Tina Very friendly, informative very engaging and offered everything we required Despite being a little undecided on Breakdown provider Tina answered all questions and the policy was purchased straight away Thank you Tina
I managed to put petrol in my diesel van and was stuck on a garage forecourt. Rang Autoaid, they were very attentive and took all details. Told me someone would be with me in 60 -90 minutes. Then they called me to inform it might be longer. However a few minutes later the mis fuelling guy rang to say he'd be with me in 5 minutes...and he was. He was very polite, explained everything to us as to what he was going to do with regards removing the offending fuel etc. He was very reassuring and I was well impressed by the service from start to thankfully driving off the forecourt. Highly recommended.
I had AutoAid for some 20 years and not needed them. But today I had a blown caravan tyre some 200 miles from home. Ok, I had a spare. The recovery guy was quick, polite and very helpful. But what impressed me most was the way AutoAid contacted me every 15 minutes or so to ensure I was safe and check progress of the recovery team. First class. Then, just 9 miles from home a second caravan puncture, but this time no spare tyre as it was already in use. A recovery truck was with me in 45 minutes and the caravan was safely delivered home. What a day, two punctures in one day! And both times excellent service from AutoAid. It’s good to have them when it is needed most!Really pleased. Thank you. Paul and Sue
I couldn’t gain access to my vehicle due to a flat battery. I had inadvertently left the lights on the previous day.Assured in the knowledge that I was covered by the excellent AutoAid breakdown services, I reported my breakdown via their website as instructed.Shortly afterwards I received a call from Call Assist, who apparently handle the breakdowns.I was informed that due to the age of my vehicle, 09 regd, the vehicle was not covered due to its age.I asked if the Policy was actually running, and was told it was.I asked how they could take my money and say I wasn’t covered.I was advised that I would have to take that up with AutoAid.Call Assist offered to send someone out for a fee of £120, which I declined.I have been with AutoAid for some eight years, and, foolishly, renewed the Policy when offered it each year, without checking the small print.Surely AutoAid have systems in place that highlights such ineligible vehicles.After this experience, AutoAid have gone from hero to zero.The word Cowboys comes to mind.
Fortunately I haven't actually had to use the breakdown service yet, but a friend has, and she highly recommends. Cover for two drivers, at a very competitive price. You have to be able to cover the breakdown cost initially which doesn't suit everyone, but then you reclaim it. Website etc. very easy to use.
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