Review Time
Returned items. Now messing about with the refund keep talking to different people each time and all they say is I have to wait so not only took my money now they’ve got the parts I’ve returned aswell will be taking it up with the bank to claim the money back. Definitely won’t be using again
Purchased a brake calliper fron Autodoc, their Ridex brand.Item failed within months. Piston on calliper seizing. Item replaced under warranty, but same fault. Still under warranty but will not replace faulty goods. Instead, left out of pocket as only offered refund. Calliper should not have gone wrong and it will cost me at least £40 more for the part; and it is to be fitted for the third time in under 12 months. The inconvenience and fitting costs have not even been factored in.I have looked into another make for the partfrom Autodoc; which had then been escalated in price by Autodoc within 12 hours. Awful treatment. Avoid if you can.Autidoc customer care do not care less for loyal customers; also the Ridex warranty counts for little.
First of all I would just like to thank Andrew who was absolutely excellent in sorting out my issue ! Secondly always use your vin number to order parts ! This company patently cares about its customer's however the thing they need to address is the courier they uae ! If I say Evri then all of you will be put off as they are the worst courier company in the planet ! I have suggested they offer an alternative of DPD as at least you have some hope of receiving your parts on time or at all ! This is not the case with Evri ! I am sure most of us would be happy to perhaps pay a few £ more for DPD to actually receive our parts in a timely manner ! I am convinced this company cares about its customer's but is mistakenly saving their customers money on shipping not considering the inherent problems of dealing with Evri ! My experience in the end was a good one but only because I emailed their CEO ! Well done Andrew not so well done their chat !
Autodoc are not based in the UK. They are based in Germany. I ordered a part having checked with their online system that it was the correct fit. I waited six days for delivery only to discover that the part did not fit. (The delay was in part due to their nominated courier). Their return policy stated that I had to pay for the return to Germany. After contact from Autodoc they agreed that I had correctly ordered the part and arranged for the return at their cost. Whilst I was disappointed that the part was wrong and delivery took so long I cannot fault their customer service in this case. I would recommend that anyone ordering a part uses their online system to check it is correct before ordering.
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