Review Time
I've been a loyal customer, but my recent experience was disappointing. I called to check on my order, and a team member arranged standard delivery, but the parcel was never delivered. It feels rude that there's no follow-up, as the tracking indicates it should arrive the next working day, yet no delivery attempt was made.
If I could give zero stars, I would! The service has been shockingly poor. I attempted to place an order, which was marked unsuccessful, yet I noticed that my bank was charged twice. After confirming with my bank that the payments went through, I contacted the service, but they claimed no order was placed. This makes no sense! The bank confirmed the payments, and the service was utterly unhelpful. I'm extremely disappointed and will warn others against ordering.
Avon UK thinks its a great idea to give all Avon Reps a paycut during a cost-of-living crisis! I have been an Avon Rep for nearly 20 years and worked myself up to the highest discount grade (VIP Level). From May 2025 Avon reduced the discount we can earn on Fashion (PJs, Outfits, Sunglasses, Bras, Jewellery) and Home (Diffusers, oils etc) to 10%. This means if somebody buys a PJ for £20, we ''earn'' £2 but we already spent money on Avon Catalogues (not cheap), stationery, order fees, and the biggest expense, petrol for canvassing and delivery. If its the wrong size, we have to return and refund - and make a loss. My Avon business cannot survive like this! If you are an Avon customer, please remember to tip your Rep once in a while to help them survive. Thank you. Avon is the pits!!! I have raised this problem with managers, but Avon just does NOT care!
I ordered some perfume from them a few weeks ago. Nothing turned up and it’s still processing. I’ve tried to contact customer service, no luck. I may have to chargeback. They are awful. You pay for something and never get it! I’ll not order from them again.Upped rating because item finally did arrive and I got an apology from customer services.
Absolutely shocking customer service..slow to despatch items... postage very expensive.. evri used as courier.. evri damaged my parcel so couldn't deliver it.. after emailing and trying to get them on WhatsApp several times l finally got someone who resent my order... again slow... 5 working days for a so called immediate despatch??? Still don't have it.. emails being ignored... original order placed start of April.. we are now halfway through May and lm still waiting. Will never shop with them again
Avon product Mineral Powder Foundation. Loved this product but always had to buy 2 different shades and mix them to get the right shade. They've got rid of the really light one and the Light shade now turns my skin orangey. Far to dark and no longer able to mix to a lighter shade as this is the lightest they are selling.
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