babyplanetonline.co.uk

4.1
4.1 Based on 490 reviews

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Average Rating

4.1

/
5

490 Reviews

5 Star
75%
4 Star
1%
3 Star
1%
2 Star
2%
1 Star
21%

Filtered Reviews

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Review Time

Reba Anderson
Absolutely shocking

Absolutely shocking, waited over a month for my delivery, after day after day of ringing told many different delivery dates but not delivered when they said.Expected delivery today so hopefully I get my order, but definitely the worst delivery experience I've ever had. I've had over a month of stress 😩 while 7 and 8 months pregnant. I did read really bad reviews about items getting delivered but only after I ordered and did some research, other wise if I would of read them before hand I wouldn't of shopped online at baby planet.

1
Date of experience: Oct 13, 2024
Janie Reed
Leicester store was brilliant

Leicester store was brilliant. Excellent customer service will definitely be back! All the staff that was in on Sunday was great.

5
Date of experience: Oct 13, 2024
Charlie Butler
Horrendous company

Horrendous company! Not only did I receive a broken item I also didn’t receive another item I had purchased! Had to take it upon myself to get item fixed with Ickle bubba as baby planet were messing me around! Then with the other item I didn’t receive I’m having to put a case forward on PayPal as their awful customer services are next to no help! Honestly I would avoid! I’ve dealt with some bad companies in my time but this one tops it!

1
Date of experience: Oct 11, 2024
Paddy
Really helpful staff!

Visited the Derby store for both cot furniture and travel system, all the ladies in store were really helpful (Diane & Susan were brilliant) and helped us get an amazing price!

5
Date of experience: Oct 05, 2024
Winnifred Johnson
Really helpful customer service

A really good company. Some issues with the pushchair we bought and Chanice in Customer Service has been excellent since day one in helping us resolve the issues. Quick responses, kind and an all round great experience with them.

5
Date of experience: Oct 02, 2024
MA42
Ocaro travel system

Excellent item

5
Date of experience: Oct 02, 2024
Gamig_MeLoN
Excellent

The delivery was quick, the product was good quality and the price was excellent!

5
Date of experience: Oct 02, 2024
Jeremy Baker
Fantastic

The website was amazing. The price was good. I even got an extra 10%off.

5
Date of experience: Sep 27, 2024
Charlie Scott
“Had the worst experience with a…

“Had the worst experience with a fraudulent website. Ordered a pushchair for our baby almost 4 weeks ago, and it still hasn’t arrived. No updates, no customer support, and no refund. It’s a complete scam.”

1
Date of experience: Sep 26, 2024
Forrest Rogers
Great experience

Great experience in Derby. Very helpful in store. Reccomend

5
Date of experience: Sep 26, 2024

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