Review Time
Prior to making my purchase, I reached out for sizing advice as I only intended to buy one bathing suit (top and bottom) and had fit concerns. I was informed via email that I could order two sizes to try on and return one, with the only stipulation being a $15 restocking fee. The exact message from the company was: “You’re absolutely welcome to purchase two sizes if you prefer. Just a heads-up that there is a $15 restocking fee for returns when buying multiple sizes to compare.” Based on this information, I ordered two full sets — one in size 14 and another in size 16 — just to compare the fit. My intention was never to have two bathing suits; I only wanted one, and I wouldn’t have placed the order for two otherwise. The size 16 set didn't fit, so I tried to return it. Given the advice I received, I expected a refund minus the $15 restocking fee. It was never mentioned that refunds would be limited to exchanges or store credit only. However, the returns system on the website does not allow for refunds at all — only exchanges. Now, the store is denying my request for a refund, leaving me with two identical bathing suits (top and bottom) — four pieces total — while I can only wear one set. Had I known this would be the outcome, I would not have purchased two sets. I am extremely unhappy with how this issue has been managed. I advise other customers to be cautious and view this as a warning for future purchases. I will be escalating this matter to the relevant consumer protection authorities.
I bought two identical swimsuit sets (sizes 14 and 16) to try on, and I received written confirmation that I could return the size that didn't fit for a refund, minus a $15 restocking fee. My plan was to keep the size that fits and return the other, but their online system isn't allowing me to initiate this return. I've reached out to the store for assistance in processing the refund. This situation is quite frustrating, and I'm hopeful they will honor the return policy as promised.
I ordered two identical swimsuit sets (sizes 14 and 16) to find the right fit and was assured in writing that I could return the size that didn't work for a refund, minus a $15 restocking fee. I planned to keep the one that fit and return the other, but their online system won't let me initiate the return. I've requested that the store reach out to me to arrange the refund. This situation is very frustrating, and I hope they will uphold the return policy that was promised.
It took over a month to receive my order. I had to follow up, and by the time they addressed my order, my size or design was no longer available. They sent the wrong size. While they apologized via email, their returns policy is extremely frustrating. They sold out and the replacement options are not good. I have email proof of them offering a refund for their mistake, but then there was no follow-up about a returns label. They seem like unreliable dealers pretending to be a small business. The quality was disappointing upon arrival, especially since the items came after I had left for a beach holiday.
I placed an order on Nov 24. Unfortunately, the package was incorrectly addressed and sent to the wrong person on Dec 4. After a week of following up, I finally received two items on Dec 22, while the remaining items were lost, and refunds were issued. The rash vest fits but is high on the neck (runs small in the bust; a different style would have suited me better). The shorties are too short for my liking. The material is similar to swimwear; it’s thin, and the lining shows visible lines. The overall fit is large and sits too high on my waist. The resolution took far too long and required multiple follow-ups. I recommend choosing the option to sign for your package to avoid this kind of experience.
I've made several purchases from the company, and this was my first time needing to return something. I opted to exchange size 18 shorties for size 16 high-waisted briefs, and the process was quick and hassle-free. Shipping was managed well, and even though I’m located far from the company's base, the postage was surprisingly fast. It's reassuring to know I can shop confidently and return or exchange items without any issues. This is one of the best online stores I've interacted with.
I ordered a size and style that didn't suit me, and upon contacting the staff, they responded quickly with helpful advice. The return of my original order and the arrival of the new one was quick and seamless. The product itself is beautifully crafted, and I'm excited to wear it at the beach this Christmas.
The models, being generally curvy, effectively demonstrate how the swimwear will look. The videos are quite helpful in showing the fit, which made me feel comfortable purchasing online. I'm usually too tall for one-piece swimwear, so this product is perfect. Additionally, the racer back provides great support.
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