babyplanetonline.co.uk

4.1
4.1 Based on 490 reviews

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Average Rating

4.1

/
5

490 Reviews

5 Star
75%
4 Star
1%
3 Star
1%
2 Star
2%
1 Star
21%

Filtered Reviews

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Review Time

Ami Sharma
I cancelled an item online and the item…

I cancelled an item online and the item was still delivered. They have said that they do not provide free returns so I have to pay for postage even though it should not have been sent in the first place.

1
Date of experience: Sep 23, 2025
Hayley
Cancelled order

Prior to ordering we read all the terrible reviews for this business, but thought we would give them a try and give them the benefit of the doubt. We wish we had listened and saved our time.They cancelled our order stating "the product was priced incorrectly on the website", basically asking us to place the order again and pay more if we wanted the item. We'd rather pay more and get it from a reputable business, which we now have to wait 3-5 days to do while we wait for a refund of a nearly £400 order 🙃

1
Date of experience: Sep 22, 2025
Luke
We ordered a Moses basket on the 2nd of…

We ordered a Moses basket on the 2nd of September which was free delivery 1 a 3 working days. After 7 days I hadn’t heared anything so I decided to try and contact the company, after numerous phone calls and emails with nothing back I finally had a message back 11 days later! Only to find out that the item ‘was not in stock’ and they were waiting for the manufacturer to send it to them. Long story short - today 18th of September I finally got a refund. Do yourself a favour and use someone else! This company is DOG SH!T

1
Date of experience: Sep 18, 2025
Stephanie Wright
Caz was amazing with helping me

Caz was amazing with helping me. She gave me amazing advise on products. Would 100% recommend

5
Date of experience: Sep 17, 2025
Zelfe88
Phil at the NEC Baby Show in the Peg…

Phil at the NEC Baby Show in the Peg Perego stand gave an excellent demonstration. After looking at numerous prams these was by far the best

5
Date of experience: May 10, 2025
Marsha
What a great experience from Phil at…

What a great experience from Phil at Peg Perego! Went through the whole pram system and was very professional. Great asset to Peg Perego!!

5
Date of experience: May 10, 2025
Melanie Fisher
Clearly everyone knows their stuff!

Everyone who we spoke to was super helpful, friendly and knowledgeable.

5
Date of experience: May 10, 2025
Noemi Robertson
Amazing customer service

5
Date of experience: May 10, 2025
Sam S.
Great service

5
Date of experience: May 10, 2025
Alison Anderson
Simone was incredibly friendly

Simone was incredibly friendly, such a lovely person to deal with. Thank you for making a stressful decision easier

5
Date of experience: May 10, 2025

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