backpackbazaar.co.uk

2.4
2.4 Based on 60 reviews

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Average Rating

2.4

/
5

60 Reviews

5 Star
13%
4 Star
10%
3 Star
25%
2 Star
5%
1 Star
48%

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Ellen H
Unreliable, not durable and product not as advertised

I ordered the Emily backpack for my son to start secondary school in September. Within weeks the insides were all falling apart. My son has asked for a new backpack because of this. The product description states clearly that it's built sturdy for daily use. It's one of the reasons I got this backpack and used this website. I contacted them mad even offered to top up the difference if they could give us a backpack that will last longer than a few weeks. Their response was that 'the compensation period has passed' I wouldn't advise buying from them if your reason for buying is durability.

1
Date of experience: Oct 01, 2025
Justin
I would put zero if I could

I would put zero if I could. What a bunch of Scammers. Awful quality bags. £25 i paid for a bag, zip broke on day 2. Avoid at all cost!

1
Date of experience: Sep 27, 2025
querida hume-wright
Poor quality/overpriced/avoid

Yep, I should have read the reviews before I got duped and bought something off this website. Majorly overpriced flimsy travel bag bought for £44 when I literally would have bought the same thing for £5 in a market. I don't know how this company thinks it's ok to price items for such low quality. Customer Services quickly responded and I recommend anyone in my position to push back each time they try to offer you alternative solutions (for e.g - keep the rubbish product and buy another item for a discounted price! etc etc). Note to all - you have to send the item back to China at your own personal cost if you want any refund (which is clear in the T&Cs to be fair. But what's not fair is the poor quality of their products). Definately won't be shopping off them again.

1
Date of experience: Sep 20, 2025
Diane Ellison
Trying to pretend to be a local company…

Trying to pretend to be a local company with a UK web address, free UK delivery and a 30-day returns policy all with an Australian style of humour! I should have realised quicker the goods took weeks to arrive and were too late for my holiday. There was no mention of returns having to go to their central warehouse (with an approximate cost of between £17 & £30) plus the payment of a customs fee. And then the typical bartering of keeping the items or swapping them - no thanks, never again. Also it is wrong that I had to select one star in order to proceed as it does not even warrant this. DO NOT USE THIS COMPANY

1
Date of experience: Sep 18, 2025
Rama RexMusic
They are scammer and fraudster do not…

They are scammer and fraudster do not buy anything from them, a big laptop bag, which never arrived! Also, a small shoulder bag, which is the only one that arrived, and they put it in my letterbox on the street. They don't have any proof for the main and the big item, like a laptop bag.. DO NOT WASTE YOUR MONEY ON THIS SCAMMERS' WEBSITE AND COMPANY.

1
Date of experience: Sep 14, 2025
Sandra Aitken
A Good Experience

I chose the 'Emily' messenger bag for my young teenage Granddaughter and she loves it. It is a quality bag and just the right size for taking to school.All in all a very good experience.I would advise ordering early if you need an item for a particular occasion. I live in Scotland and the parcel took 10 days to arrive. I am probably accustomed to next day delivery from Amazon!! So no criticism intended to Backpackbazar.

5
Date of experience: Sep 12, 2025
Michael Heapy
Why call yourself a uk company when…

Why call yourself a uk company when you’re in china

3
Date of experience: Sep 12, 2025
Laura Whittaker
Thieves

Thieves! Steer well clear. Have not responded to a single email. Debited my account. No goods received.

1
Date of experience: Sep 02, 2025
Theresa O'Brien
tiny bag

I did not realise this tiny bag was coming from China - it arrived at my house when I was already on holiday!!! It is more of a large purse than a handbag and if your return policy was the same as an English return policy I would have already sent it back to you. I’d like to know what animal hide it is made from.

2
Date of experience: Aug 14, 2025
Lucy Green
Bought two bags from this company

Bought two bags from this company, they’re lovely. Shopping, payment and processing was all straight forward.

5
Date of experience: Aug 13, 2025

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