Review Time
Impossible to get a CETV (Cash equivalent transfer value) out of this company since ConocoPhillips transferred their pension scheme from Capita to Barnett Waddingham. I've been trying for 7 weeks to obtain a simple CETV and been promised over half a dozen dates that have all come and gone. My latest call today resulted in them telling me they are training up additional people to deal with demand, but they refused to give me any more dates as to when I may obtain a CETV. I honestly don't think they are fit for purpose and would urge ConocoPhillips to reconsider another supplier or switch back to Capita who used to provide a figure within a fortnight
Impossible to get a CETV (Cash equivalent transfer value) out of this company since ConocoPhillips transferred their pension scheme from Capita to Barnett Waddingham. I've been trying for 7 weeks to obtain a simple CETV and been promised over half a dozen dates that have all come and gone. My latest call today resulted in them telling me they are training up additional people to deal with demand, but they refused to give me any more dates as to when I may obtain a CETV. I honestly don't think they are fit for purpose and would urge ConocoPhillips to reconsider another supplier or switch back to Capita who used to provide a figure within a fortnight
I started to plan my early retirement due to illness in February and contacted my 3 pension companies to request a forecast and documentation to allow me to retire in august, I received 2 forecasts within 3 days, but I spent the next 3 months constantly ringing BW in Leeds, I used the online form but never got a reply, but after excuse after excuse I eventually got the projection, I accepted All 3 and retired on august the ninth, on that day I received my lump sums off 2 funds, I left things for 2 days and contacted BW, they said it would be paid by weekend, no money showed up, then they said they had forgotten about my AVC’s, they then requested it by post? Two weeks later my money was in the bank. I have 4/9/23 rang asking where my pension is, to be told they sent me a letter on 31/08/23 telling me they missed me off the payroll and I will receive it on the 01/10/23 back dated to 09/08/23. I have never dealt with so much incompetence in my working life, I have been lied to, misled by this company, they are so unemotional, they just do not care. How my ex employee kenhar allow BW to manage their pension funds is beyond belief! They couldn’t run a bath!
I started to plan my early retirement due to illness in February and contacted my 3 pension companies to request a forecast and documentation to allow me to retire in august, I received 2 forecasts within 3 days, but I spent the next 3 months constantly ringing BW in Leeds, I used the online form but never got a reply, but after excuse after excuse I eventually got the projection, I accepted All 3 and retired on august the ninth, on that day I received my lump sums off 2 funds, I left things for 2 days and contacted BW, they said it would be paid by weekend, no money showed up, then they said they had forgotten about my AVC’s, they then requested it by post? Two weeks later my money was in the bank. I have 4/9/23 rang asking where my pension is, to be told they sent me a letter on 31/08/23 telling me they missed me off the payroll and I will receive it on the 01/10/23 back dated to 09/08/23. I have never dealt with so much incompetence in my working life, I have been lied to, misled by this company, they are so unemotional, they just do not care. How my ex employee kenhar allow BW to manage their pension funds is beyond belief! They couldn’t run a bath!
This pension company is awful. I have emailed them a number of times previously to ask about a deferred pension they are now managing. If they get back to you it takes weeks and weeks and then don’t answer the question asked. My deferred pension has been managed by a number of companies over the years but these are the worst. You have to use an online form to contact them so you have no email trail of your contact with them other than notification you have contacted them, deliberate i’m sure. I will be making my feelings known to the pension trustees if this is possible. They need to sort things out with this company ASAP
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