Review Time
Most people have to deal with a pension issue once or twice in their adult life. If it's anything like dealing with Barnett-Waddingham, once is enough.The customer service is non-existent. The one phone they have must be in a basement where no-one can hear it ringing. And IF you get to talk to someone, they never do what they say they are going to, and everything takes 4 or 5 emails and calls to force, cajole and beg them to do the job they say they do for a living.I honestly can't imagine a worst organization I've ever dealt with. We have no choice where the companies we work for place our pensions, but for your sake, pray it's not with these people.
I've only been a SSAS client of Barnett Waddingham a short time and there was a lot of work involved in the transfer from the previous pensions administrator but that is all now complete. I like their BWebStream secure data & document transfer portal as well as their Cater Allen banking portal which has a few 'wrinkles' but they're being sorted out by our BW account manager: Rachel Geary who is responsive. I'll be happy to give them 5 stars when all is sorted. Peter Seldon
I've only been a SSAS client of Barnett Waddingham a short time and there was a lot of work involved in the transfer from the previous pensions administrator but that is all now complete. I like their BWebStream secure data & document transfer portal as well as their Cater Allen banking portal which has a few 'wrinkles' but they're being sorted out by our BW account manager: Rachel Geary who is responsive. I'll be happy to give them 5 stars when all is sorted. Peter Seldon
My job involves contact with several independent actuarial consultancies around the world, including Barnett Waddingham for nearly 10 years now. They are professional and highly knowledgeable - as demonstrated through the many technical presentations, covering a broad range of topics, that they have given to the organisation I work for. I have always found them to be reliable, efficient and pleasant to deal with. I have no hesitations in recommending this firm.
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We are a leading UK professional services consultancy and part of Howden, at the forefront of risk, pensions, investment and insurance.
With a team of more than 1,700 people across ten offices, we work to deliver exceptional service through our commitment to trust, integrity, and quality.
We are a trusted partner for a wide range of clients in both the private and public sectors – this includes 24% of FTSE 100 and more than 15% of FTSE 350 companies.
We leverage our deep expertise to bring innovative solutions, ensuring long-term value for our clients through strategic insights and dedicated partnership. See more
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