Review Time
Have been with BW for more than 15yrs and all was good until about two years ago. Because they have grown so much they have centralised activities which mean you no longer seem to be able to contact your client manager----after more than 18months with no contact from new client manager. My wife transferred her funds to BW and the whole process was messed up and although granted compensation by Fin Ombudsman never received an apology from BW. Now we are trying to move our funds elsewhere and they are proving awkward and difficult with no replies to emails. Even their cental office could not get anyone at Cheltenham office to answer this morning--hence my posting this review. They seem no longer interested in individuals but just keen on getting large group funds transferred. Sad demise of a once excellent provider!!
Have been with BW for more than 15yrs and all was good until about two years ago. Because they have grown so much they have centralised activities which mean you no longer seem to be able to contact your client manager----after more than 18months with no contact from new client manager. My wife transferred her funds to BW and the whole process was messed up and although granted compensation by Fin Ombudsman never received an apology from BW. Now we are trying to move our funds elsewhere and they are proving awkward and difficult with no replies to emails. Even their cental office could not get anyone at Cheltenham office to answer this morning--hence my posting this review. They seem no longer interested in individuals but just keen on getting large group funds transferred. Sad demise of a once excellent provider!!
I am a member of the National Grid Pension Scheme and am really concerned that no historical data for previous tax years has been updated on the website. I have phoned twice and written 2 emails. The last person I spoke to said that he didn't think they were going to transfer previous tax year data. This was not mentioned in any of the information releases in May. Surely it is a legal requirement that you have the ability to access 6 years and current years taxation information.I am pleased to say this issue has now been successfully resolved. Thank you.
I am a member of the National Grid Pension Scheme and am really concerned that no historical data for previous tax years has been updated on the website. I have phoned twice and written 2 emails. The last person I spoke to said that he didn't think they were going to transfer previous tax year data. This was not mentioned in any of the information releases in May. Surely it is a legal requirement that you have the ability to access 6 years and current years taxation information.I am pleased to say this issue has now been successfully resolved. Thank you.
I am a member of the National grid pension scheme which has recently been transferred to Barnett Waddingham. I have tried multiple times to access my pension information without success. After contacting them on numerous occasions I have been given log in instructions which do not work. As a result after hours of trying I have now given up. I just hope my pension is safe with this seemingly incompetent company. Bad decision by NG to transfer to this company.Problem resolved with the help of David Spence. My thanks to him for his help and patience.
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We are a leading UK professional services consultancy and part of Howden, at the forefront of risk, pensions, investment and insurance.
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We are a trusted partner for a wide range of clients in both the private and public sectors – this includes 24% of FTSE 100 and more than 15% of FTSE 350 companies.
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