Review Time
I am a member of the National grid pension scheme which has recently been transferred to Barnett Waddingham. I have tried multiple times to access my pension information without success. After contacting them on numerous occasions I have been given log in instructions which do not work. As a result after hours of trying I have now given up. I just hope my pension is safe with this seemingly incompetent company. Bad decision by NG to transfer to this company.Problem resolved with the help of David Spence. My thanks to him for his help and patience.
National Grid have outsourced their pension scheme to Barnett Waddingham. The service from National Grid Pensions has diminished over the last few years and got extremely bad over the last 6 months, most likely as the staff all knew they were being outsourced and TUPE transferred. My expectation was that things would now get worse still with Barnett Waddingham and guess what..... They sent me a log in that doesn't work. If the log in has expired, their website says that it will tell you and they "may be able to send another". There is no such notification. So, I called the "web help line" number and the main number provided in BWs glossy brochure that explains how great they are. Guess what - No answer as they can't take my call at the moment and I can leave a message. Basically, absolutely useless service that precisely meets ones expectations.
National Grid have outsourced their pension scheme to Barnett Waddingham. The service from National Grid Pensions has diminished over the last few years and got extremely bad over the last 6 months, most likely as the staff all knew they were being outsourced and TUPE transferred. My expectation was that things would now get worse still with Barnett Waddingham and guess what..... They sent me a log in that doesn't work. If the log in has expired, their website says that it will tell you and they "may be able to send another". There is no such notification. So, I called the "web help line" number and the main number provided in BWs glossy brochure that explains how great they are. Guess what - No answer as they can't take my call at the moment and I can leave a message. Basically, absolutely useless service that precisely meets ones expectations.
Below is my initial review dated 3 March 2022 and your reply. How wrong you are saying that 'you understand that the situation has already been appropriately addressed'. In my mind it has not been appropriately addressed by you, a minimal compensation has been offered by the pension trustees for distress and inconvenience but not for the financial impact it has had. I've had no direct communications or offer of compensation from yourselves for the mistake you have made as the administrators of my pension fund and providers of the modeller. Very very poor customer service and pension management I believe especially in these very challenging economic and financial times for me as one of your customers. Maybe I will hear directly from you sometime.Review 3 March 2022From my recent experience customers need to be very careful trusting your online Barnett Waddingham pension modeller numbers. I trusted them but they were over 20% higher than the written numbers I later received, thats over £10,000 in the max lump sum and over £1,600 per hear in annual pension. This has cost me dearly both financially, mentally and health wise.Reply from Barnett Waddingham 4 Mar 2022Mr Storey, thank you for taking the time to post a review. We value all customer feedback as it helps us to improve our service. We’re sorry to hear your experience did not meet your expectations. We understand your situation has already been appropriately addressed through the correct process but if you wish to further the conversation, please contact the BW administration team or use our enquiries form at BW
Below is my initial review dated 3 March 2022 and your reply. How wrong you are saying that 'you understand that the situation has already been appropriately addressed'. In my mind it has not been appropriately addressed by you, a minimal compensation has been offered by the pension trustees for distress and inconvenience but not for the financial impact it has had. I've had no direct communications or offer of compensation from yourselves for the mistake you have made as the administrators of my pension fund and providers of the modeller. Very very poor customer service and pension management I believe especially in these very challenging economic and financial times for me as one of your customers. Maybe I will hear directly from you sometime.Review 3 March 2022From my recent experience customers need to be very careful trusting your online Barnett Waddingham pension modeller numbers. I trusted them but they were over 20% higher than the written numbers I later received, thats over £10,000 in the max lump sum and over £1,600 per hear in annual pension. This has cost me dearly both financially, mentally and health wise.Reply from Barnett Waddingham 4 Mar 2022Mr Storey, thank you for taking the time to post a review. We value all customer feedback as it helps us to improve our service. We’re sorry to hear your experience did not meet your expectations. We understand your situation has already been appropriately addressed through the correct process but if you wish to further the conversation, please contact the BW administration team or use our enquiries form at BW
Unfortunately a company i previously worked for trusted Barnett Waddingham with my pension. OMG had i read the experience many people have had already, then i would have contacted them sooner and transferred my pension. They don't get back to you, all I've received is an automated message.has anyone considered going to the Ombudsman??
Unfortunately a company i previously worked for trusted Barnett Waddingham with my pension. OMG had i read the experience many people have had already, then i would have contacted them sooner and transferred my pension. They don't get back to you, all I've received is an automated message.has anyone considered going to the Ombudsman??
This company are the Administrators for the Interactive Investor (ii) SIPP. Any SIPP enquiry of a medium or complex nature raised by an ii customer, is referred to Barnett-Waddingham (BW), which includes SIPP Transfers. Recent enquiries and escalations by ii to BW have gone unanswered following a request to expedite a long outstanding SIPP transfer, clearly demonstrating that Barnett-Waddingham have no concept of customer service or efficient working. Attempts to contact them directly are blocked and deflected back to ii (who themselves are as effective as a chocolate tea-pot)! My SIPP Transfer which was supposed to take 3 weeks (15 days) is currently on working day 42, despite apparent escalations by ii. PATHETIC!
Claim your business profile now and gain access to all features and respond to customer reviews.
We are a leading UK professional services consultancy and part of Howden, at the forefront of risk, pensions, investment and insurance.
With a team of more than 1,700 people across ten offices, we work to deliver exceptional service through our commitment to trust, integrity, and quality.
We are a trusted partner for a wide range of clients in both the private and public sectors – this includes 24% of FTSE 100 and more than 15% of FTSE 350 companies.
We leverage our deep expertise to bring innovative solutions, ensuring long-term value for our clients through strategic insights and dedicated partnership. See more
joemccall.com
id.me
printedtoday.co.uk
stellarscientific.com
wisepelican.com
talosgrowth.com
gpprint.co.uk
exabytes.sg
forwardme.com
seoexpertintexas.com
