Review Time
Base and their team have been great so far. The system seems ideal for our business and business growth over the next few years. The best part has been the service support and the quick response time to queries, Sylwia has been brilliant specifically offering direct support to our team as and when needed... Highly recommend....
I’ve had an excellent experience working with Base.com, both from a platform perspective and through direct collaboration with the team behind the scenes. What really sets Base apart is not just the technology, but the people powering it — especially Prasanth Subramanian and his team.
From day one, Prasanth and his colleagues demonstrated exceptional professionalism, responsiveness, and deep expertise in ecommerce operations. Their guidance and proactive support helped us navigate challenges quickly and efficiently, whether it was optimizing listings, managing inventory across channels, or improving overall marketplace performance. They don’t just “fix issues” — they understand the business, provide strategic insights, and genuinely care about delivering results.
It’s rare to find a team that combines technical know-how, customer focus, and true partnership — but that’s exactly what Base.com delivers. Highly recommended to any seller or partner looking for a reliable, intelligent, and supportive ecommerce platform.
I want to express my deep gratitude for the exceptional support I received. The representative helped me resolve several issues related to linking my account and managing listings on my website. They were incredibly polite and provided thorough explanations, which increased my confidence in using the platform significantly. 5 stars!!!!!
I want to extend my heartfelt thanks to the representative. Their customer service was exceptional. They helped me resolve several issues I was experiencing with linking my account and managing listings on my website. They were very courteous and provided detailed explanations, making me feel much more confident in using the platform due to their support. 5 stars!!!!!
After adding more sales channels, our previous system couldn't keep up. I discovered the platform and started a free trial to evaluate its functionality and customer support. So far, the representative has been very helpful and patient in guiding us through the integration process. They are knowledgeable and clearly understand our needs from the start. Everything looks promising, and I would certainly recommend giving it a try if you haven't yet!
I'm sharing this review after a prolonged interaction with the platform regarding their integration issues. Unfortunately, the experience revealed serious technical, procedural, and ethical problems that every business owner should be aware of before trusting this service with their data. The integration claims to support historical order sync, but in reality, it doesn't work as advertised, leading to a dysfunctional integration for professional use. The customer service has been dismissive, lacking professionalism and accountability. They seem indifferent to new users with smaller accounts. Furthermore, concerning data protection, the platform holds sensitive credentials without proper assurance of their handling or deletion. Until they improve their technical integrity and communication, I advise caution before sharing any sensitive business data.
Frustration with customer support and problem resolution. Objectively, the service might be adequate, but when issues arise, expect endless deflection and no willingness to resolve them. Repeated inquiries often go unanswered, leading to a lack of communication and excuses instead of solutions. Unfortunately, this reflects a completely unprofessional approach.
This platform is genuinely one of the best I've ever used. It simplifies management significantly — from courier integrations to SMS notifications. The interface is user-friendly, and it saves a tremendous amount of time by centralizing all logistics and inventory management tasks. A must-have tool for anyone serious about running an efficient e-commerce or warehouse operation. Highly recommended!
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Base.com (formerly BaseLinker) is a top e-commerce operating system for high-volume businesses trusted by 30,000 companies. It allows sales across hundreds of channels globally by centralizing order, warehouse, and product information management, automating repetitive tasks, and streamlining shipping and returns processes. Save time and enhance efficiency with 1,700+ integrations with marketplaces, store platforms, and carriers: Amazon, Etsy, eBay, Shopify, WooCommerce, Magento, OpenCart, RoyalMail, UPS, FedEx, Hermes, DPD, DHL, QuickBooks, Xero, Slack, Gmail, FreshDesk, and many more.
Best for sellers & retailers that want to increase sales by listing at Amazon, Etsy, eBay and 130+ other maketplaces while optimising costs by automating listings, order management, invoicing, shipping and more.
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