Review Time
I don't want to waste a lot of time writing this. My first experience in 2020 with this company was awesome. I came back to order another print on June 9, 2023. I placed my order...and waited...and waited. I logged in several times to check to see if it has been processed. Zero communication. Nothing. Today, September 12, I logged in to cancel my order just so I don't eventually get charged for something I will print elsewhere. Sad. They were so good before.
In the past, Bay Photo was great and my go-to printing service. While there was usually one or two prints that needed reprinting due to damage during packing (Which was always annoying), they always reprinted fast and I've always had great customer service. This time, however, they changed shipping methods to tubes instead of flat... Every one of my 17 large prints was damaged... creased and crinkled from the rolling and jamming into the tube. This is unacceptable. I'll be asking for a refund as this was a large order and I'm now unable to meet my deadline for my upcoming hanging due to this. I'll be finding a different lab that truly values the delivered and final condition of prints. If you're a professional or just somebody who needs undamaged prints, look elsewhere. It's extremely disappointing they've fallen this far in the QC department.I'd like to edit this review by stating that BayPhoto has handled the issue with some fantastic customer support. While I will be using a different vendor for my future artwork needs, I do commend that BayPhoto does everything they can to make things right with the customer, and that is a pretty rare thing these days.
terrible customer service. it seems as though their CS doesn't care to work through issues with their customers. they very clearly list production times, but then when production times are not met (usually not even met within a few days of their stated lead time) and we reach out to ask where our order is, their only response is production times are not guaranteed, and there is nothing they can do. Such a bummer becuase we've been happy with the final product, but the other factors are not worth it and we've had to let down our clients who were expecting their orders within a certain time frame.
I've been using Bay Photo for years now for both personal and business prints. I've always been very satisfied with their product and have no problem recommending them. Recently, I ordered a metal print for a client with nothing special added. It was printed and delivered within a week's time, which was sooner than expected. The problem was, the print was damaged during packing with the finish flaking off an edge where it was strapped. The rounded edges I ordered were also not featured. A quick 10 minute discussion with customer service resulted in a remake of the piece and it being expedited. They estimated the delivery in a week.The delivery was actually two days late, but for some reason UPS had the package longer this second time. It was not a Bay Photo issue. The new print arrived perfect and I was able to deliver to my client in a reasonable time frame. It is how a company handles issues that defines them. I think that Bay Photo handled this very well, and I'm satisfied with the end product.
Their customer service is terrible. They do what ever they can to blame the customer, yet look at how they address issues in their chat:CS - Annette C (6/2/2023, 11:27:45 AM): She you can call (800) 435-6686 CS - Annette C (6/2/2023, 11:27:03 AM): That is a completely different area to order. YOu must have accidently ordered from the wrong catalogApparently, I made the mistake yet they can't stop making them one after another.
I have used Bay Photo before, so when I wanted to print a 40 x 60" canvass luster print with a Wedge Float Frame I returned. I first sent a photo and asked if it would be pixelated at that size. They said it would be pixelated, so I ran it through Topaz Gigapixel and sent that copy. I couldn't be more pleased. It was processed by Bay Photo within days, packed in plastic, then a custom cardboard box, finally encased in a wooden box that arrived in perfect shape. The colors are great with very sharp features even at this large size.
What a Disappointment. I've ordered several metallic prints from Bayphoto and they have always been attentive to getting it right. Not this time. I had to ask for a reprint because although I paid and asked them to be careful to make sure it doesn't print too dark (I checked the histogram etc.) it printed very dark. When I spoke about a reprint I expressly said - the bottom is perfect, so no lighting there - but did they listen. No. Of course not. The bottom of the photo (water) is so blown out it's just bright in several spots rending the image just awful. Time to find another printer.
I ordered 3 prints and paid 2-day shipping. It took almost 2 weeks to get them. 2 of those 3 turned out okay but the third is horrendous. Muted colors and way underexposed. Unless this gets fixed, this review stays up and I won’t use them again.
They use to be good. I ordered 2 mental prints of different pictures. They printed the same picture twice. I called and the customer service person said they works make the one they didn’t make. I explained the quality was terrible. I have waited 3 weeks and went a week calling and sitting on hold to be told they cancel the order. No refund or remake.
I use Bay Photo whenever I need the very best outcome. They are a bit more expensive but well worth it. They do beautiful work, customer service is first rate.I sell my photos online and I trust their drop ship service to deliver professional results. Shipments are extremely well packaged.I have some specific requirements at times and they never fail. There was an error once and they re-did the order without charge in record time.I trust them, you should too.
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Professional photographic printing, press printing, canvas wraps, mounting, Metal Prints, and more for pro photographers around the world from our state-of-the-art lab in Santa Cruz, California.
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