Review Time
Amazing Customer Service.These guys are top notch when it comes to their customer service. A few years ago when I first used them, there was a cropping error on a very expensive item and they took care of it and did a remake, no questions asked. This time, I had another pricey order (a large poster print for my film made on aluminum) and the shipper damaged the item. Bay Photo also issued a remake, no questions asked and even went above and beyond to ensure the item was delivered to me in time for my film premiere. Also just a side note, every print I've gotten made through them is always beautiful and high quality. Thank you so much for everything Bay Photo!
This is my first time ordering from Bay Photo, and i have to say i am very impressed with the level of service and commitment. The support team are very helpful and they really took the time to answer all my questions and explain it really well.To cut the story short i placed an order with them, but the picture came in too dark. So Bay Photo did another print free of charge, but ai guess the picture was too good that the UPS lost (or stole it) lol. Bay Photo did what they could do to print another set for me and rush deliver it. Thanks again, Bay Photo Team! You just made another loyal and happy customer!Martin
I joined art Store Fronts and paid over 3k specifically to have a shop website built and I have only 1 fine art photo print choice, Bay Photo. Where do I begin. First, I am contacting Art Store Fronts and will let them know about my countless customer service and print quality experiences, then ask for a refund since I cannot sell inferior photo-prints to customers who are spending 100 per print and up. I have no answers to my questions after 2 weeks, finally I get them answered by a second customer service rep after speaking with one 2 weeks prior who said she had to send my questions to a "Tech." 2 weeks waiting for nothing. The print I received is bad. I have a high quality professional printer in LA print my more expensive photos, and compared to them, this is going in the garbage. We lined up 8 prints of the same photo and BP's came in last. Asked what printed they used, the answer was "we use many printers." As we know, every printer is different. So "many printers" means there is no consistency between a photo run on a Cannon and one on an Epson. They wouldn't share which one my test print was run on, because they won't bother to check. And on top of that, the attitude was that everything was fault for asking or questioning. Never talked to a real printing tech and customer service said she was the "tech." So no one to actually discuss technical aspects of printers and printing. I am so disappointed. Working with Art Store Fronts and the web tech Bryan has been awesome, but now I'm faced with who prints my photos? And what's the point of an ASF shop if the photos ordered thru Bay Photo are inferior. I'm pretty much out of luck and just so upset. Do not use them and if you are an ASF customer, know your photos will not be up to par.
I ordered a high quality Mosaik print from Bay Photo Lab. The resolution came out well but the color saturation of their print was very poor. I had the same project printed with two other parties afterwards with much much better results. I contacted bay photo to see whether maybe my file arrived incorrectly or something was printed in the wrong way but I never received a reply. Very disappointing. I recommend going with other printing service providers. Thank you
I have a new art store front site. I had my painting professionally photographed at a lab, and they also ran a print. It was spot on. That was a great lab. I ordered a canvas print of this painting for my mom from Bay photos (through the back end of my ASFs website). It was staggeringly horrible! The painting is an extreme close up of a yellow rose. entire painting is all yellow. The Bay Photo print of the painting was BROWN. Straight up BROWN. No where near yellow. Its hard to imagine that anyone could have thought this was acceptable. On top of that...I dont know how they managed it, but also my brush strokes were....now blocks of (the wrong) color. I do not paint that way. It was the strangest thing I could imagine. The colors were ALL off...the highlights were a weird color. The shadows were like a purple chalk. So bad. So weird. I contacted BAY PHOTO every day for a week and never heard back! Its been two weeks and still havent heard back.I complained to ASFs and they interceded. Saying, "Bay needed to recalibrate their printer". Ah...ya' think?! What if I had been a customer!? How would the customer not know that I am not the worst painter. Also i tried to UPS the painting back to Bay and their address on the invoice is incorrect. They mistyped their own address. Two zip code numbers are transposed. Not professional. I still have not heard from BP and its been two weeks now.ASF said Bay will reprint it now. No idea if it will be passable. Im assuming Bay is a cheap factory lab.Im afraid Ive wasted my money on art store fronts. I would avoid this lab!(Use J6 in alhambra instead!)
Customer service is all of sudden absolutely horrendous. Going days or weeks between replies, promising callbacks which never arrived, ignoring requests to reprint their mistakes, sending my home address to our customers, and not getting correct answers several times over...is completely unacceptable.EDIT TO RESPOND: if that were true, this review wouldn’t have been necessary. We sent 8 emails and 4 phone calls to your customer service team without receiving answers.
I've used Bay Photo for several years, after becoming serious about printing affordably. I've found Bay Photo to be a quality printer ... responsive, helpful, fast and quite affordable. Customer service once reprinted photos for me at no charge and worked with me to verify my home lighting to address color issues, when in fact it was likely my fault the print turned out badly. The care they take in packing even the most basic prints for shipping is impressive. I will say that I find their print-ordering software, Bay ROES, clumsy and outdated, with a UI that appears like something out of the early 2000s. Still, I will continue to work with it. Bay Photo customer service, print quality and delivery in my experience has been consistently very good, and the prints they provide are likely the best anyone can do with this novice's submissions.
Despite having different sizes selected for a group of 16 prints I was instead provided with 16 identically cut photos which cropped some of the needed details of the photos. On top of this my higher quality fine art large prints had an error where one was cut slightly shorter than the other making it not fit the frame. Additionally the photos had creasings.
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Professional photographic printing, press printing, canvas wraps, mounting, Metal Prints, and more for pro photographers around the world from our state-of-the-art lab in Santa Cruz, California.
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