bedsonlinestore.co.uk

4.7
4.7 Based on 61 reviews

...

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Average Rating

4.7

/
5

61 Reviews

5 Star
87%
4 Star
7%
3 Star
0%
2 Star
3%
1 Star
3%

All Reviews

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_ItzbebebCZ_49
Disappointing experience; cannot recommend.

Disappointing experience; I cannot recommend this service. Initially, there was no notification for a 7am delivery slot the next morning, and they failed to arrive. The following week, they again did not show up on the expected day. When the bed finally arrived, we received only 20 minutes' notice at 7:30am, and the headboard was missing! Additionally, the drivers did not assemble the bed correctly. While the bed itself is of acceptable quality, it certainly does not meet the luxury standards advertised. A complete letdown.

1
Date of experience: Dec 13, 2025
Ralphie Howard
Unreliable service - strongly advise against purchasing!

Extremely disappointing experience. I would strongly recommend not buying from this service. Initially, there was no notification for a 7am delivery the next morning, and they failed to show up. The following week, they again did not arrive on the expected day. Finally, when the bed was delivered, we received only 20 minutes' notice at 7:30am, and the headboard was missing! Furthermore, the drivers did not assemble the bed properly. While the bed quality is acceptable, it does not reflect the luxury that was promised. A total disappointment.

1
Date of experience: Dec 13, 2025
Ruth W.
Outstanding customer service!

The representative provided outstanding customer service, with exceptional communication. Every issue I encountered was resolved promptly and professionally. Thank you for your assistance!

5
Date of experience: Dec 10, 2025
Minna Barnes
Fantastic customer service!

Fantastic customer service. They responded swiftly to all my emails. I'm very pleased with my bed.

5
Date of experience: Dec 06, 2025
Logain
Kingsize bed order experience

We ordered a kingsize bed from this service, and it arrived slightly damaged. They went above and beyond to address the issue. The new bed has been delivered, and it’s lovely. I would definitely recommend and shop here again.

5
Date of experience: Nov 14, 2025
Jared
Exceptional service throughout!

Exceptional service from ordering to delivery and customer support. The bed is beautiful and of high quality. The team was very responsive and helpful. Highly recommended!

5
Date of experience: Nov 14, 2025
Kenneth
Outstanding customer service!

Outstanding customer service with great communication. They ensured customer satisfaction, responding promptly to my inquiries after the bed was delivered. Very understanding and quick to resolve any issues.

5
Date of experience: Nov 08, 2025
ES87
Very satisfactory experience

Very satisfactory experience with no issues.

5
Date of experience: Oct 26, 2025
Maynard
Great beds with good communication

We encountered some issues with the courier that were beyond the retailer's control. However, they were communicative throughout and did everything possible to resolve the problems. The beds themselves are fantastic, and my daughters absolutely love them!

5
Date of experience: Oct 23, 2025
Reynold Clark
Excellent customer service and products!

I needed a divan bed quickly, so I tried this service. They have a wide selection, and the bed arrived perfectly. Delivery was extremely quick, and customer service addressed all my questions efficiently, offering great value!

5
Date of experience: Oct 23, 2025

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