Review Time
Having never purchased gym equipment online before, I compared various Canadian websites. I ended up buying a rubber weight plate set and an EZ curl bar from this company. I started small to ensure quality, and my items were shipped quickly once they were in stock. Everything arrived in great condition, and the quality is outstanding. I'm very pleased with my weights and curl bar and will definitely purchase more in the future. They are also one of the few sellers of the popular Smith machines.
I bought a heavy-duty smith machine and am pleased with my decision. The customer service team was excellent, responding to my emails promptly. The setup was efficient, although there was a minor gouge in my wall. I believe the company should provide a detailed user guide with videos showing how to perform exercises correctly on this machine.
Horrible customer service. I waited for over a week to know the status of a stairmaster purchase. I called and the woman who answered told me she was working on arrangements with shipping and that she would send me an email the next day to let me know its status. I never heard back. I called again and she told me the same thing. When I told her I wanted to cancel, she had no issues canceling and giving a little attitude- like “yeah, whatever”.It’s so unfortunate to have staff in the company that is not professional or properly trained for such an important role. I will never get anything from them just because of her.
“PROVEN SCAM ALERT” l ordered a Smith machine on July 14th, 2025, and it was never shipped to me. Despite making 4-5 calls to inquire about the shipping status, I was repeatedly promised a callback that never happened. During my 6th call, I mentioned the option of a refund. Although I received the refund five days later, the money never actually posted to my account. There has been no explanation provided regarding the product or the reasons for the shipping failure. This lack of communication and accountability is utterly unacceptable. It is clear to me that this company operates as a scam, taking customers' money without delivering the equipment. I strongly advise others to stay away! I directly spoke with Royce three times and was promised a call back from Shavanique Camero, but I have yet to hear anything from her.
Ordered over 12k in equipment during a free shipping promotion.They didn't have a few items and refunded it. Then waited until a week before my opening to say they couldn't afford the shipping and cancelled the entire order.They knew full well the order was there for over 2 weeks and said nothing. Now left me high and dry to scramble.Look elsewhere for equipment.
My boyfriend and I have been waiting since August for our dumbbell sets. It would be nice to know the availability of the product when we buy it. The paiement is taken right away but the dumbbells are back order… hopefully we’ll receive our sets this month like they told us.
The equipment is definitely one of the best quality commercial grade home gym sets that I’ve found. I purchased the Relentless Trainer for my home gym replacement. I paid for the gym, but had no contact from the company for almost two weeks. I called in relation to the purchase and the call taker response was poor. They didn’t have the leg attachment in stock and wanted to refund the purchase.I went forward with the purchase, but still had trouble getting any action to ship the product for over another week even with repeated calls. I finally escalated my concerns and was put in touch with Daniel. The service received from Daniel was excellent and he continued to be responsive to concerns after shipping and missing pieces etc.Again, the quality of the product is great, but the customer service portion of the business when you call for assistance will lead to losing customers. It is pretty terrible. Daniel is the only reason I continued with the purchase.
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