Review Time
The operator arrived on time, worked hard and without damaging any thing, and showed me photos of the gutters when he'd finished. He tidied up and left no mess at all.
All in all a very worthwhile service and reasonably priced.
Jake came today and cleaned our guttering and down pipes, we are really pleased. Surprising how dirty they were, Jake took photos to show us before and after which was good as we could see what a good job Jake did. Thank you Jake it was nice to meet you, we shall contact Bens Guttering again later in the year after all the leaves have dropped again. Shall definitely recommend this company.
I contacted Ben’s Gutters yesterday initially via email. Same day a chap called Jake rang back to arrange a visit to clean our gutters (which had a blockage in one of the hoppers) for the following day. I received a text and email confirming 8-9am. Sure enough Justin from Ben’s Gutters turned up at 8:15 and wasted no time. He not only cleared all our guttering front and back, clearing the blockage, but also our garage. Very efficient all round. Will definitely recommend them to others.
We contracted a service to clean our gutters, and their written estimate clearly stated that the job included inspecting the downpipes to ensure they were clear and functioning properly. While the gutters were cleaned, the downpipe issue was not addressed. On-site, the worker mentioned he couldn't confirm if the downpipe had been fully cleared. We were not informed that the company lacked the necessary equipment to effectively clear this type of downpipe, nor were we offered any refund. After the service, we promptly raised the ongoing issue via email but received no reply for nearly a month. During this period, I called and was promised a callback that never happened. After following up a week later, we still received no response. Only after persistent follow-up by phone did we finally get a reply via email. At that point—after numerous attempts to get clarity—the company acknowledged they do not possess the equipment to flush or properly clear internal cast iron downpipes. Nevertheless, we were charged the full amount of £225 for a service where a major promised component was not delivered and the original issue remained unaddressed. The company suggested a £50 partial refund (£25 for the service and £25 for inconvenience), which we felt was inadequate. When we sought clarification on how this amount was determined and requested a more equitable resolution, we received no response. Overall, this experience was marked by misleading sales communication, an incomplete service, extremely poor follow-up, and being charged in full for work the company later admitted it could not complete. Based on our experience, I cannot recommend this service.
Steer clear of this service as they take advantage of workers by offering free trials that lead to unpaid labor for excessively priced jobs. It's worth reaching out to local providers, even if it takes a little longer, as it can save you a lot on the expected costs. You are likely to get the job done on the same day, unlike this service, which demands payment upfront and then provides excuses for not completing the work.
Excellent service - the first representative I spoke with on the phone clearly explained what could and could not be accomplished (they could clean the gutters and provide photos of any damage, but repairs would need to be handled by a different service). I was offered an earlier appointment when one opened up, and the staff member was friendly, helpful, and worked swiftly and efficiently. I couldn't ask for more; many thanks!
This was my first encounter with the service, and I can't recommend them enough; it was truly exceptional! I had an urgent situation and was relieved they could come within a couple of days. The technician was friendly and took the time to explain his work. This personal touch is a refreshing change from larger companies. Thank you for your support during a stressful time; I will definitely be a regular customer!
The technician arrived on time and was very pleasant. He explained his process and even fixed an end cap that had come off during a storm. I was very pleased with the communication from the company and the politeness of their customer service team. Highly recommend!
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Exceptional Service, Every Time!
At Ben’s Gutters, we provide high-quality, reliable, and efficient gutter cleaning and roof washing services. Our experienced team uses both traditional and modern equipment to thoroughly clean your gutters and roof, ensuring your property stays in top condition. From our easy booking process to our polite, professional staff, we make sure every job is completed with care and attention to detail. Whether you need routine maintenance, a deep clean, or roof washing, you can trust Ben’s Gutters to get the job done right.
Experience why so many customers recommend us – we’re the name you can count on for all your gutter and roof cleaning needs!See more
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