Review Time
Ethical business practices need to be valued more than mere legality. The revenue generated through questionable methods raises concerns about why organizations like this are allowed to operate. You might think you're paying a one-time fee, only to discover that they will automatically charge you according to terms and conditions you were unaware of.
Deceptive practices. They mislead you into thinking you're only paying for a 7-day period, then impose a subscription fee. It's disappointing to see support for such actions. It's unfortunate that the payment platform allows this to happen.
Like many others, I too became a victim of their subscription scheme. They attempted to charge me £39.95 without any clear indication on their site that the one-time £0.95 fee to edit a document was actually a subscription renewal. Fortunately, my bank prevented the charge, but I urge caution—steer clear of this service. If you're reading this, chances are you've already been caught in their trap.
Deceptive subscription practices and ineffective service. This company lacks transparency in its operations. I paid $2 AUD for a one-time PDF to Word conversion, but the file I received was entirely unreadable and unusable, indicating a failure of the service at a fundamental level. Subsequently, without any clear disclosure, invoice, confirmation email, or warning, my card was charged $60 AUD for a monthly subscription that I never explicitly agreed to. Due to the lack of proper notification, I missed the first charge, and the company proceeded to charge me again for a second month. This seems to be a calculated bait-and-switch tactic: luring customers with a low one-time offer, delivering subpar results, and then quietly enrolling them in an expensive recurring subscription. I find this behavior misleading and unethical. I highly recommend that others steer clear of this service and closely monitor their payment methods if they decide to use it.
This company employs deceptive tactics. They initially charge a nominal fee of 99 cents for a PDF but then sign you up for a monthly subscription costing $39.95. I requested a refund right after being charged, but they informed me that the payment was processed and they could not issue a refund.
Like many others, I assumed it was just a small one-time fee for a basic translation, which turned out to be of terrible quality. I received a renewal reminder and thought I had canceled two days before it was due. Clearly, that didn't work, as I was charged two days later. I canceled again, and this time it actually went through after they took my money. Then, I was hit with another charge of $0.99 for no apparent reason. They offered to refund that as a gesture of 'good faith'. Their emails felt automated, giving the same responses each time, and the customer support seemed indifferent, with dismissive replies like 'we understand your frustration' and 'have a great day'. It's a total scam and a waste of money. Just avoid it.
This service is a scam. They lure you in with a one-time charge of 99 cents for a PDF, then enroll you in a monthly subscription for $39.95. I sought a refund immediately after being charged, but they claimed the payment had already gone through and could not refund me.
Like others have mentioned, this is an outright scam that cost me £200 before I realized what was happening! I paid for a 'one-off PDF' for £1.90. To access this, you must set up a subscription that you must cancel within 24 hours, or they will charge you £39.95 monthly. No notifications about upcoming payments were sent to my email. They quietly take your money, hoping you won't notice. Their customer service replies almost immediately but just directs you to their terms and conditions, which state 'NO REFUNDS'.
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