Review Time
The price was great, but you get what you pay for. Product is a version from another country. May not be the same as marketed in the USA. The package label had a return address to a po box on the UK. Shipped from a Switzerland post office. Travel to Singapore before it came to the US. Took 2 weeks for delivery. I wish they were more transparent on their website. @
I ordered Simparica for my dog on 6/2/25. After wondering where the product was, I got the tracking number only to find out that it was shipped today, 6/10/25. So called "customer service" told me it would be about 7-14 days from today to receive. Tell that to the fleas and ticks! Customer service is less than knowledgeable/helpful when it comes to solving issues. I really would not be surprised if the favorable reviews were submitted by the employees/company. Never again...
I have been using this company for my cats flea plus medication " Bravecto plus " for years now, and have never had a problem. There have been times it took a bit longer to arrive, but that happens with a lot of online purchases. I will continue using this company!
I have been ordering Bravecto for my cats for many years and they never have fleas or parasite issues. Their prices are amazing and I use their autoship feature. They are out of the UK and I don't have issues with that. Great prices and decent shipping prices and delivery!
I ordered Bavecto to be used off-label for animals suffering from mange, so I was aware that this needs to ship from overseas as I do not have a prescription (a requirement in the USA). Like others, I also received an email asking for me to call their customer service (1-888-860-3208) before they could ship. I had to call three times in succession before they picked up (first time I was disconnected, second time I got connected to a British-sounding answering machine where I left a message), but third time they picked up and explained that as a new customer, I had to verify my shipping address - which I did, and they confirmed that my order would be shipped shortly. They also advised me that as this is shipped from overseas, it takes about 1-2 weeks to arrive, and the packaging may look unfamiliar - but this is what I had already expected. I will update this review once I receive the medication, but so far the process has been quite easy, with the exception of having to call 3 times before I got to speak with a customer service representative, but the whole thing (3 calls) took less than 5 minutes so not a big deal for me.Update - I received the Bravecto tables 10 days after I called. Very satisfied and will order from them again.
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