Review Time
My go to for Kamado charcoal! Big K was recommended to me by a friend and I’ve been using their Dura charcoal in my Kamado Joe for the past 3 years. Quality is excellent, burn time great, price good, delivery fast. And experience hasn’t changed throughout that time. Really impressed, really happy and I don’t even think about going elsewhere.
They were delivered promptly , well packaged n the delivery driver was very helpful n put them in the porch for me , thank you Sean. They burn well I ordered the briquettes the first time then the kiln dried logs and the briquettes the second time . I use them on a huge villager A log burner n they last quite a long time if I remember to shut it down ! I would definitely recommend and I will be ordering again very soon .
The company changes the quality of their charcoal products randomly while still ascertaining the same guarantees which are practically false with the "newer updated" products.They've changed their 25mm cocoshell shisha cubes to a new poorer quality called "cocoglow 26mm" which is not only a smaller pack but performs awful.Contrary to the false claims/guarantees on the box, it produces heavy, toxic and smelly odours, excessive ash, does not get hot enough (keeps turning black unless you keep flipping them), and gives off a horrible aftertaste of coal/chemicals which was not the case with their previous 25mm 72 pack cocoshell cubes! Your shisha coal was the purest and most reliable in the market for years, now you've ruined it in an attempt to cut costs not realising you'll lose alot of customers in the industry. What a shame.That being said Nicola is a star of an employee and offers great customer service.
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