Review Time
Im confused by the 2.5 stars here. While I haven't tried to cash out anything yet, the platform itself is great with one if the biggest attributes being the swift, patient and help response from the live chat. SONYA is extremely helpful and will do all she can to satisfy the needs of the players. Im invested only $100 so far but will definitely keep playing and see how it goes.
This casino is so much fun! I love the game theory and all the fun slots provided customer service is amazing and Braden being part of that support team is an awesome one to catch if you get the chance. Highly recommend!!!
Sorry, I made review the other day but cancelled when my already Coinflow linked bank account didn't work for redemption & my bank was blamed. Yesterday I established a new Coinflow connection with Discover bank & earlier this morning got same email from Big Pirate that it was processed & instead of the weekend time (within 2 days) it quoted me within 8 hours today. Took a nap, just woke up to $459 more in Discover. Customer service, Nico & another gentleman I cannot remember his name, both very kind & patient. So yea, great casino, 5 stars for so much game variety, tons of slots, tons of live table games! Big Pirate is a fantastic place for gamblers & excellent value for first time & returning gamblers!
JRB
I began my experience here with excitement, attracted by a promotional offer of $200 to play with for just $100. However, today I attempted to redeem over $400, and my account was banned. It seems that as soon as you start winning, they will shut you down. I am currently disputing the charges with my credit card company for withholding funds. I hope to recover my money. The support team has been unhelpful; despite sending multiple emails, I have yet to receive a response. If you're facing a similar issue, it's best to reach out to your financial institution.
For two months, I've been attempting to get verified. After my initial try, I found that my ID had disappeared, forcing me to upload it again. They claim it takes three days, but that's far from the truth. I've won multiple times, yet I've never been able to withdraw. This feels like a scam; I would advise against using this platform!
I initially thought that many negative reviews were from frustrated individuals, but I can confirm that regardless of your actions, if you purchase the $99.99 "welcome package" offering $200 in casino funds, you can head straight to roulette, double your bet, and if you win, they will immediately suspend your account. The management here is remarkably unprofessional, and dishonesty seems to be their specialty. It's crucial for others to follow my lead and reach out to lawmakers and financial institutions; this place won't last long. I was cautioned by these reviews, but I mistakenly believed they wouldn't resort to such tactics if I managed my bankroll carefully. I took the risk with a 49% chance of winning and unfortunately, I discovered the truth. They are dishonest and untrustworthy.
I don't understand why others are saying they didn't receive their redemptions. Mine was credited within 24 hours without any additional verification. It's an enjoyable platform with a great variety of games, and the claw machine adds a fun new element.
I am extremely disappointed as they have not redeemed my $1000. They attempted to send it three times, but each time the process got slower, and my bank rejected all three attempts. The customer support is unhelpful, merely repeating scripted messages without offering real assistance. Despite my repeated requests for help, they refuse to expedite the redemption process. This situation has been ongoing since December, and it feels like they are illegally holding my winnings. They need to be held accountable for this poor service.
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