Name: bikeexchange.de
Telephone: +49093161423011
Rating: 4.2

Darlene Guest

Superb support with quick responses

Outstanding support. Reliable and responded swiftly with the necessary tax refund forms, and followed up to retrieve the frame ID after my bike was unfortunately stolen. Overall, everything was delivered as expected and on time :)

Date of experience: Jan 12, 2026

Walker Sanders Guest

1 month ago

Excellent assistance

Exceptional assistance. Dependable and responded swiftly with tax refund documents and again to obtain the frame ID (after my bike was regrettably stolen). Overall, everything arrived as expected and on time :)

Date of experience: Jan 12, 2026

Philip Guest

11 months ago

Purchase experience was smooth

I bought a bike from the platform, and everything went very well.

Date of experience: Mar 18, 2025

Jarrod Powell Guest

1 year ago

Outstanding customer support

I recently acquired a bike from the seller and was very satisfied with their customer support. They were very responsive to my inquiries and assisted me in resolving an issue with my invoice quickly and effectively. I would certainly recommend them to anyone in search of a new bike!

Date of experience: Dec 12, 2024

Skyzz9558 Guest

1 year ago

Fantastic service with great product variety

In addition to purchasing a beautiful bike that I was eager to use, the team at the service has been incredibly supportive with some issues that arose after delivery. They respond very quickly and ensure that problems are resolved as soon as possible. I can highly recommend the products and support!

Date of experience: Dec 05, 2024

Douglas Morgan Guest

1 year ago

Prompt and professional

Very prompt and professional. I utilized a leasing option to pay for the new bike, and everything went smoothly. The support is also excellent, with quick responses to all my inquiries.

Date of experience: Aug 12, 2024

Chase Smith Guest

1 year ago

Lack of assistance for missing items

They sold me a bike that had some parts missing in the box, and they don't respond in the chat or via email even during working hours as stated on the website. Very unprofessional!!!!