Review Time
UPDATED: I contacted the customer service email as suggested in the company response below and they offered me a credit for the next time I use them. No thank you! Will never use them again. They flat out lied and stated they called me, when I had absolutely no missed calls. They didn't return my call nor my texts. We had an absolute TERRIBLE experience with Blacklane. My flight was delayed and even though we provided our flight number to track where we were, they showed up while we hadn't even landed. Then we had to go through customs. They NEVER EVER even called us. They just sent an email saying we were late and they left and we'd have to pay for the services. I've been fighting them with my credit card company providing proof that I had to reach out to them. They didn't even respond to my texts or phone calls when we landed, but they LIED and said they called us. They are AWFUL and didn't refund us. NEVER EVER use them!
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Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.See more
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