Review Time
The reservation stated "If you're on a domestic flight, your chauffeur will meet you at the baggage claim carousel assigned to your flight number."He was not there. When we called, He had another fare dropping off at different terminal, He said we had to come out and wait at Lane 4. We did. We texted that we were under the 4C sign. Some 20 minutes or so later, he texted he was at 4C. He was at terminal E, not C where our fight arrived After another 15 minutes, he walked up and said we would need to follow him to his parking space. We were standing under the 4C sign. He had the nerve to tell is there was no 4C at terminal C and it was only at E. We hired a limo because we arrived close to the time for the rt of the event we flew in for. This was truly a BAD experience. They must have no control over the quality of their drivers. I would demand a refund but was not given the option.
The drivers were very professional as expected, and were also helpful and friendly.The vehicles were comfortable and far more pleasant than those we had been getting recently with Uber Black.The app and digital interactions were smooth. I explore how to get fewer notifications.
Brilliant service except for Heathrow airport pickups - I tend to be at the front of the plane and don’t check luggage - the drivers don’t seem to think it’s possible to land and be out of heathrow in 15-20 minutes so they are always really late. Very annoying for a premium service. Addison Lee are always on time no matter what. I thought I’d give Blacklane a try again and same thing - driver is running late. After a long haul flight when you are exhausted really want to get home fast. Update: Blacklane refunded the trip and gave me a £100 voucher to try them again. Good customer service and will try it again.
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