Review Time
My review was removed after I mentioned the developer of a tool who unexpectedly stated, after five years, that I needed to pay for updates, despite having the latest version. He claimed he never guaranteed updates forever. I simply shared this in my review, but the moderators deleted it, stating it didn't describe the plugin's usefulness. I can no longer use it, as it doesn't work with the latest version of the software, despite needing just a few code adjustments. Many other developers have no issues providing updates, but this one refuses to work for free and expects me to pay again for something I already purchased. I wouldn’t have raised an issue if they hadn't deleted my honest review about this situation. I’m not looking for any compensation, but their actions raise concerns. It seems they prioritize profits over customer satisfaction, treating their users poorly and engaging in questionable practices. I recommend seeking other platforms for plugins, as this one lacks customer friendliness and seems focused solely on monetary gain.
They removed my review when I pointed out that the developer of a certain tool, after five years, suddenly asked for payment for updates, despite my having the highest version. He claimed he never promised updates indefinitely. I simply shared this in my review, but the mods deleted it, stating it "didn't describe the usefulness of the plugin," even though it no longer works with the latest version of the software. Many developers have resolved similar issues without problems, but this one insists on charging for updates, wanting me to pay again for something I already purchased. I wouldn't have raised an issue if my honest review hadn't been deleted. I'm not looking for any compensation, but this situation is concerning. It feels like they treat their customers poorly and prioritize profit over support. I recommend looking for other marketplaces, as this one is not customer-friendly at all.
I don't quite understand the negativity here – while it's not flawless (they do take a significant cut from creators), they offer a wide range of major Blender addons that aren't available elsewhere. My experiences with the creators have been largely positive; they're passionate individuals who often charge reasonable prices for their work. I've interacted with numerous sellers on the platform, and they've all been friendly. My dealings with the staff have also been positive – for instance, when I accidentally purchased an item, they promptly checked and refunded me without any hassle. Overall, it's a solid marketplace – also consider other platforms like Gumroad, which may be better for creators.
They are deleting negative reviews to protect asset creators, effectively silencing critiques about certain addons that have received backlash for transitioning to a subscription model. It seems the platform is covering up the discontent.
Certain creators should face consequences for providing terrible support when their products malfunction. They often ignore inquiries, and I waited several weeks for a response. One even claimed it was my fault for messaging over the weekend, despite my waiting four days for a reply. While tutorial creators are extremely helpful, some product creators are unresponsive. Ultimately, proceed with caution and avoid addons. Be warned: creators can remove ratings, which skews the perceived quality of their products.
I had a frustrating experience with a refund request for my addon. A customer was refunded despite not following the provided instructions and ignoring multiple requests for correct usage. They also declined to share troubleshooting information, complicating verification. Despite my attempts to assist, a refund was granted without thorough evaluation of the addon, which seems unjust. This opens the door for customers to misuse the system and request refunds without genuine attempts at resolution.
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