Review Time
I received $475 of clothing on Jan 7, submitted a return that same day for 2 of the 3 pants (over $325 value) and dropped the package at USPS. Apparently the package was lost in transit (not uncommon with the USPS) and Bleusalt will not refund me the money I am owed. The pants I kept were great, but by ignoring the basic tenets of customer service and giving the customer benefit of the doubt, they have lost one for good (and I would have been a repeat one, for sure), eroding trust in the business. Not cool.
I received $475 of clothing on Jan 7, submitted a return that same day for 2 of the 3 pants (over $325 value) and dropped the package at USPS. Apparently the package was lost in transit (not uncommon with the USPS) and Bleusalt will not refund me the money I am owed. The pants I kept were great, but by ignoring the basic tenets of customer service and giving the customer benefit of the doubt, they have lost one for good (and I would have been a repeat one, for sure), eroding trust in the business. Not cool.
I had ordered some clothing for the first time from this company and I was tracking the package so I could be home when it was delivered. Even though the tracking number says it was delivered no such package was delivered. When I reached out to customer service they said tough luck. They say that they'll help you as much as possible but clearly they won't. Now I'm out the money and without any of the clothes I ordered.
When I first found BLEUSALT I ordered the Cindy pant, the classic crew, a sleeveless top and sleeveless turtleneck all in blue.I love the navy color and the quality! However the 2 sleeveless tops are too short (length wise) for me. I’m 59 and do not want to show my belly. Unfortunately, at that time I had no idea I could DM and ask for a return. That policy is my only complaint. I do love wearing the pieces that fit me. They are a classy goto outfit that’s perfect for a night out, a luncheon or a day at the office…all while being 100% comfortable.I’m about to order another color outfit in the lite fabric because it looks super comfortable for everyday. I’m a little nervous since it’s on sale, but I’m hoping if it doesn’t fit I’ll get help by DMing the company. Stay tuned…
Dear BLEUSALT Team,I was truly excited to try the pieces I ordered—the colors and quality are beautiful. Unfortunately, I found that some items don’t fit my body as well as I hoped, so I’ll only be keeping a few pieces.I used a promo code that was provided to me, not realizing that this would classify the order as “sale items.” I understand this may be stated on your site, but from my experience with other retailers, using a coupon code doesn’t typically restrict returns in the same way as purchasing marked-down sale items.I kindly ask if you would consider making an exception and allow me to return the pieces I won’t be wearing, while keeping the ones that fit. I truly love your clothing, and moving forward I’ll avoid using promo codes so that returns remain straightforward.Thank you for your consideration, and for creating such beautiful pieces.Warm regards,Jennifer Graham
I’ve loved BleuSalt since they launched, but I love them even more and more each season, if possible. They truly know how to define simple, classic, versatile, and high-quality with an incredible, timeless style. The designs, style, and fabrics are modern classics that really suit my lifestyle at this stage of my life, but are great for all ages and stages. I highly recommend them if you’re looking for lasting style and a superb fit, whether casual or dressy. They're so simple and classic — they really make the perfect fashion statement.
Run to Bleusalt today in Malibu or online. I’ve emptied my closet to make room for all items from Bleusalt. Each is beyond my dreams of softness, comfort, style (classic…will never be out of style), colors are beautiful. I’ve found everything to be better than the photos. Sizing can be tricky, use their “find my size” and read the reviews for help. Customer service is excellent and the response rate is same day or early the following. If I lived in Malibu, I’d be applying for a job! Truly, it’s wonderful beyond words. I’m obsessed and addicted. Other fabrics now feel so scratchy, rigid and uncomfortable. Spoiled!
I had an excellent 1st time experience with my online purchase at Bleusalt. The shipping from California to Connecticut was very fast. The long sleeve "lite" t-shirt I ordered was high end quality, soft and a "true pitch black" color which was impossible to find elsewhere on the internet. Their customer service team was also helpful when I called to let them know I originally ordered two of the same t-shirts in different sizes and needed to return one (which was on sale), and they agreed to fully refund my original form of payment. I am so happy Bleusalt came down my facebook advertisement newsfeed and look forward to shopping again with them in the near future.
After an initial hiccup due to an email address mix up, Bleusalt were first class at remedying my issue. I have now placed 3 orders and am very impressed with the fabric and styling of the items. I will soon have a full set of one colour and will definitely purchase the same in different colour ways in the next few days. The clothing looks good and would be equally at home in the office or casual settings, and perfect for travel. Perfect versaltility. Orders are received swiftly despite being sent to the UK. My new favourite online store.
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