Review Time
Ordered a blind online and they took my money at the point of ordering.
Two weeks later I get an email saying that they are out of stock of the fabric and won't be getting any in the near future.
Firstly: If they were out of stock how was I able to place an order? Secondly, why did it take 2 weeks to let me know?
I asked for a refund 4 days ago and as yet I haven't even received a response, yet alone my money back (£125)
Ordered a blind online and they took my money at the point of ordering.Two weeks later I get an email saying that they are out of stock of the fabric and won't be getting any in the near future. Firstly: If they were out of stock how was I able to place an order? Secondly, why did it take 2 weeks to let me know?I asked for a refund 4 days ago and as yet I haven't even received a response, yet alone my money back (£125)
Ordered blinds on the 29th Nov and expected delivery on the 10th Dec, still nothing on the 16th, so got in touch which wasn't the easiest, only to be told the material wasn't in stock,1624shocking way to be treated. Certainly won't be ordering from them
Complete radio silence following placing an order over a month ago. No response to emails asking for an update on order progress and no response to calls. Unable to get through on number provided on webpage.Had thought we were ordering with blinds direct… no hyphen who we know offer a good service! Given the reviews here of blinds - direct and our recent experience, they are clearly rogue traders. Took immediate payment for the blind ordered but have failed to supply the goods. All reviewers here should report to citizens advice trading standards. Company needs to be closed down.
*UPDATE I HAVE RECEIVED A FULL REFUND BUT THEY MADE IT A DIFFICULT EXPERIENCEAbsolutely shocking company - BUYER BEWARE - I ordered 2 blinds. One was a ‘designer blind’ that hides the roller. Not only does it NOT hide the roller as it hangs beneath the header it also has marks over the header material. The 2nd blind was a framed blind whereby the blind rails were cut to the correct size but the material was too short ! Plus I took out their insurance to protect me against wrong sizing where I was at fault. Currently they are refusing to refund unless I take videos. I sent them clear photos which they requested in the first instance and packed the blinds away into their original packing. Now they expect me to get them out rehang them and take videos ! You couldn’t write it ! Needless to say I have raised a dispute with my bank asi bought them online and by my credit card…….the saga continues !
Wish we looked up the reviews before placing an order - absolutely awful company to deal with, customer services are shocking. We sent measurements online (in CM's) to receive the incorrect sizes, we put length in CM's & Width in CM's - the length was correct but the width happened to be exactly the size but in inch's, definetely a fault in their online ordering system, as absolutely no way we inputted the wrong size, however they are protected as we didn't see the order confirmation. I will pay double to use someone else...
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