Review Time
A technician came to our house to repair the headrests on our sofa. He gave us a clear time slot. He removed his shoes. He worked quickly and professionally knowing exactly what the problem was. We were very pleased with the service.
I would like to take this opportunity to commend the workman who attended to carry out the remedial works. The issue has been resolved to a very high standard and the quality of workmanship was excellent.
He was professional, efficient, and ensured that everything was completed thoroughly. We are very pleased with the outcome and appreciate the care taken in addressing the matter.
Started well when the technician arrived punctually after his courtesy call. He was careful to respect the house - shoes off - protective blanket. He was very professional and quickly identified the cause of the problem. Having identified the problem he quickly repaired it and did some remedial work so it wouldn't reoccur. Well done.
From start to finish, my experience was great. Your team was professional, punctual, and very friendly. The repair was completed efficiently, and the quality of the work exceeded my expectations. My sofa is now sturdy and looks perfect again.
I especially appreciated your clear communication and attention to detail. It made the whole process smooth and stress-free.
Thank you again for your outstanding service.
Easy to book a slot online, lots of communication leading up to the repair. Repair man was very efficient, no messing about and repaired the springs on my sofa within 20 minutes. Friendly and polite.
The representative was incredibly courteous and arrived on time, notifying us in advance about the estimated arrival time for both visits. During the first visit, he explained to my husband everything that would be necessary and the expected duration. On the second visit, he finished all tasks within the promised timeframe and ensured the area was tidy, leaving no mess behind. We are very satisfied with the service.
The technician arrived and was very pleasant. He removed his shoes at the entrance and placed additional protective coverings on the flooring for his tools, showcasing his tidy work ethic during the repairs. His politeness and professionalism were commendable. The repairs made to the sofa were executed flawlessly, leaving it looking as good as new. I am extremely satisfied with the results and would gladly recommend this service again. Thank you!
The technician who arrived was outstanding. He dedicated time to thoroughly analyze the issue and provided a skilled solution. Additionally, he was very friendly and easy to interact with. Overall, a fantastic experience.
I arranged for a service to remove and reassemble the headrest on a sofa that couldn't fit through the door during my move, and I paid in advance. Since the service didn’t include help with bringing the sofa back inside, I had to hire additional help from a location 30 minutes away. I was given a time window from 08:00 to 13:00. However, at 08:53 on the scheduled day, I received a message stating that the technician was injured and would not be coming. I requested a discount due to the lack of service, no prior notice, and the expense I incurred for hiring labor, which I will have to do again. This situation was not caused by me. They offered a follow-up date of January 16th, which is 30 days later! In case of any cancellation, they mentioned I might be considered for an earlier date. When I explained my situation to their support team, I was told, "we have done everything we can do." No, they should acknowledge the inconvenience caused to the customer, accept that I am out of pocket, and provide some form of compensation for the compromised service. While I hope the reason for the technician's absence is genuine, it doesn't change my situation. My request for a discount was dismissed, so I decided to share my experience through a review. This approach to customer service during a failure to deliver is completely disrespectful. Their issue has now become mine. The unavailability of their technician and the reason for the delay are irrelevant. If customer service is genuinely valued, and the reason for the postponement is not due to customer negligence, some form of compensation should be offered instead of being coldly rejected. Consider whether you find their response acceptable, if you will feel valued as a customer, and ultimately if you wish to use their services.
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We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.See more
