Review Time
We’ve been owners with Bluegreen Vacations, and what we’ve experienced lately has been exhausting. We were told a call would come from a specific representative, but that call never happened. Waiting, following up, and repeating ourselves only added to the frustration.
Instead of addressing what we clearly asked for, which was cancellation and a refund, we received a long response saying they tried to reach us on several dates, pointed us back to contract language, and suggested a title transfer. The message ended by saying this may be their final response if an appointment isn’t scheduled. That felt less like help and more like a door being closed.
We didn’t enter this lightly. We believed this would be a meaningful way for our family to travel. Instead, the costs kept rising, booking became difficult, and the stress outweighed any benefit. Our circumstances have changed, and this ownership no longer fits our lives.
What’s most disappointing is not just the financial burden, but the lack of follow-through and accountability. Being told help is available while promised calls never come leaves us feeling dismissed after years of investment. We’re sharing this so others understand what it’s like when you try to leave and are met with delays and deflection instead of real solutions.
Bluegreen timeshare agents took advantage of my disabled veteran husband who suffers from PTSD. During the sales pitch their agents focused in on him because he showed some interest, even though I told them no, we can't afford it. Instead of respecting my wishes and boundaries the agents continued to push my husband and due to his PTSD I did not want to trigger him. This one hour presentation turned into what seemed like a six hour police interrogation you see on a TV show by the agents who would not let things go. My husband served in the Airforce during the Vietnam War. He is considered 100% disabled due to PTSD, and the confrontational nature of the sales pitch and the agents trying to pit me against my husband made me fear that there would be an argument or a confrontation.
After we were stuck in this predatory contract I tried to make the best and looked into the details for booking vacations and it seemed like there was not much we could do with this contract that was costing us over $3200 per year. The agents told us our points could be used for a two day vacation and that we could bring guests with us, get discounted flight prices and also offered a free cruise. But when I tried to book a vacation I could not successfully book any dates.
We have paid Bluegreen close to $7000 on a timeshare that we never wanted and have never used. It has become nearly impossible for my husband to travel due to his disability. Due to financial issues and loss of work we do not have the resources to make these payments for something we never wanted.
Bluegreen has ignored my requests to resolve this matter, telling me to call the legal department and Veronica Ladd Hoffman or Javier Nunez but no one ever answers or calls back. Now they are telling me they can help but just send me to collections who tries to transfer me to Pinnacle a company that we could pay to try to sell our timeshare, which has no value.
These people are vultures!! They prey on the elderly, the disabled, the veterans. AVOID BLUEGREEN THEY LIE!!
Its an absolute scam just like all of the horror stories you hear about not being able to get out of timeshares. The salesman lied to my wife and i and said we wouldnt end up in this situation because they "do things differently than other timeshares." We were told they would get first dibs on selling the timeshare if we wanted to sell and he also said that they sell off quickly....come to find out, we have to either pay 2500$ or list it on their website which has 1,000s of others for sale already (of the same package we had). They are pieces of trash for doing this, as we were very diligent in our questions regarding this scenario before purchasing. The 3 locations we have gone to have also been poorly maintained and were shown as secluded areas with personal space....we get to the resorts and our rental is rammed right between other rentals. Absolute joke of a company and i regret ever signing up for it!
I would give this 0 stars if possible. When something sounds too good to be true, it probably is. We booked a weekend at Shenandoah Valley Resort in Virginia. Upon arrival, the resort staff was friendly (maybe they earned the 1-star for everyone). However, the cabin we upgraded to had wasps (we killed 5 within walking in), the wifi was only available in some common areas and the hot tub and pool were under construction for an 'undetermined amount of time'. Beyond disappointing. Even though, they finally offered to move us to another out dated cabin. We asked to just cancel due to unavailable amenities (that were advertised), and the appearance of the cabins; We knew we wouldn't be 'purchasing' a timeshare by this point so lets all just cut our losses. NOPE! They charged us a cancelation fee!!! All they had to do was use some customer service, not keep adding fees and I would have gone quietly into the night, but here we are. Spend your money somewhere else.
The initial appeal was far from the reality. It’s extremely difficult to reach them, and when you finally do, they only provide more excuses. They refuse to refund your deposit even if the room is left in perfect condition. We made multiple calls to request our deposit back, yet they insisted it had been refunded despite our evidence to the contrary. Their response was simply that there was nothing they could do. I strongly advise against booking with this service.
Our experience with the company has been quite challenging. We have been attempting to cancel our timeshares for some time now. While they were cooperative with the ones we have fully paid off, getting assistance with the last one that isn’t settled has been extremely difficult. It feels like they are reluctant to help; we had to navigate numerous obstacles before they finally offered us the option to pay to exit the other contracts. Although this was frustrating, it provided a potential solution. Overall, the company presents itself as a reputable entity eager to support its owners, but the reality falls short of their claims. Proceed with caution if considering a purchase, and ensure it’s a commitment you wish to maintain for the long term.
I truly did not expect the cancellation of my timeshare to take this long. I assumed it would be resolved much more quickly. The representatives sold me a package that was allegedly no longer available, which meant I wouldn't receive any benefits from it, and they used that to convince me to buy a larger package. I fully paid off the first package before my initial meeting, which was supposed to demonstrate how to utilize my purchase. Instead, I was informed that it wouldn't be practical to use on its own, and that an additional package would enhance my experience. I believe this should justify a refund for the initial package. I dread calling the support team because they persist in trying to persuade me into options I do not want. They are the worst kind of deceivers, painting a false picture and telling untruths about their program to extract hard-earned money from people. This has been a complete nightmare, and I am utterly exhausted by it all!
I never expected the process of canceling my timeshare to be this lengthy. I thought it would be resolved much quicker. The seller convinced me to buy a larger package by claiming the first one offered no real benefits. After paying off the initial package, I was informed it wouldn't be feasible to use alone and that an additional purchase would improve my situation. This should justify a refund for the first package. I dread calling them as they keep pushing me into offers I don’t want. Their deceptive practices have caused me to feel robbed of my hard-earned money. This has turned into a nightmare, and I am utterly exhausted by it all!
For nearly a year, I've attempted to cancel my timeshare, even after fully paying off the mortgage. The seller insists there are no real options available, and the only suggestions involve paying thousands more just to escape something I no longer use. Communication has been frustrating; I've reached out multiple times for guidance, yet the responses have been slow and inconsistent, failing to address my concerns. What was promised—flexibility and manageable fees—has proven to be the opposite. This ownership has been a source of stress, with hidden costs and rising maintenance fees making it feel impossible to exit. Their unwillingness to assist owners trying to leave is both frustrating and unjust.
Beware—if you are a member of a certain hotel rewards program, you might receive calls enticing you with points to listen to a promotion from the seller. I was misled about the promotion to obtain my money. When I tried to book my stay, I discovered I was lied to about the details. I specifically asked about traveling with someone and was assured it was fine not to include my husband, only to find out that was untrue. Their misleading statements are recorded. When I tried to escalate the issue, I was blamed for booking late and denied a refund. There are many more details regarding their lack of integrity, but this is the gist. I'm also disappointed in the hotel rewards program for associating with this.
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Bluegreen Vacations is an American private vacation ownership company based in Boca Raton, Florida.
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