Review Time
Follow-up: The service responded to my previous review and said they would reach out via email. PLEASE DO NOT EMAIL ME; I PREFER A PHONE CALL INSTEAD. I would like to speak with either representative A or representative B, as my email interactions have been unproductive. After the call, you can email me what we agree on. Why is there avoidance of direct communication with customers? This service deserves zero stars. I only gave one to post this review. I’ve been trying to cancel and request a refund since November 9, and it has been a struggle. It took 28 days to receive my items, not the promised 8. They attempted to blame the courier, who provided proof of delivery. I’ve had multiple communications with the customer service team, including one from the CEO, and the last update from the General Manager mentioned he intervened due to mishandling my refund. The way this service handles refunds is unacceptable and has severely impacted my well-being. I demand a refund to my credit card for orders totaling a significant amount. I am also in the process of filing a complaint with the relevant authorities, as this service should not be allowed to operate. If representatives wish to contact me, please review my previous emails for my details.
Avoid this option! I ordered this as a Christmas gift because I like to support local companies, but the tracking information led to a broken link. After checking reviews, I realized I should have done that first! They are not locally based—they source from overseas (so if you want one, just buy from a different platform). I requested a refund (which I eventually received), but then got an email stating my item was delivered (which I never received!) and that I need to either pay for it or arrange a return. They even accused me of trying to scam them. Quite ironic given their business practices!
If I could give a negative rating, I would. My child saved money to buy this for a holiday gift. What arrived was completely different from what was shown online. Instead, we received cheap generic items in a poorly presented box. This is a clear case of misrepresentation. Every customer deserves to get the product they ordered. I am considering reporting this to relevant authorities in hopes of shutting down this service. This experience is truly disappointing, and I see many others have faced similar issues.
If I could give zero stars, I would. I purchased this item as a gift, expecting it to be as advertised. After waiting six weeks, it arrived in generic overseas packaging, complete with incorrect English. I’ve tried contacting the service multiple times for a refund but have only received dismissive responses. Save your money and buy directly from a different platform for a fraction of the cost if you're looking for something similar.
If I could give them a negative rating, I would. I ordered on December 4th, and the website claimed deliveries in 3 to 5 days, yet I'm still waiting. I’ve requested refunds multiple times, only to be told my order is on its way. I received an email stating it would arrive two days before the holiday, but here I am on January 5th still waiting.
I am very disappointed! I placed my order on November 29th and just received it yesterday. It was meant as a holiday gift and was promised to arrive before the occasion. Had I known, I would have chosen something else. I was left embarrassed without a present. The service needs to improve their courier options or provide accurate delivery timelines; waiting five weeks is unacceptable!
Like others, I ordered two units in late November and received them just before the holiday. The tracking system was a bit unreliable, but they arrived on time. I’ve used them and am quite satisfied. Setting them up for my bottle was straightforward, and I appreciate the USB charging and battery level indicator. Overall, I’m pleased with the purchase.
The product ships from overseas. THIS IS NOT A LOCAL COMPANY. I received fake tracking information, and the product never arrived; I will be contacting my credit card provider for a refund. The service claims that the tracking issue is a known problem and insists they aren’t deceptive. However, it finally arrived, and it’s a generic product available cheaper elsewhere. It’s certainly not the well-packaged item shown on their website. While it may not be a scam, it is definitely misrepresented.
I really wish I had read reviews before ordering. I placed an order for a holiday gift in November, and it’s now December 26th with no delivery. When I tracked my order, it was coming from an unexpected location, which contradicts their claims of being a local company. This has been a huge letdown as I thought I was supporting a local business. I’ve received nothing but excuses from their support team. My advice: steer clear of this unreliable service that falsely claims to be local.
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DripMate is an Australian-owned brand focused on creating smart, modern drink dispensing solutions for home use. Our products are designed to deliver accurate pours, reduce waste, and enhance the at-home drinking experience with convenience and style.
We work closely with our manufacturing and logistics partners to ensure consistent quality, secure packaging, and tracked delivery on every order. Customer support is a core priority, and our team is always available to assist before and after purchase.
DripMate proudly serves customers across Australia and internationally, with a strong focus on reliability, transparency, and customer satisfaction.See more
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