bodylab.nl

2.7
2.7 Based on 41 reviews

Bodylab.nl is specialist op het gebied van sportvoeding in de Benelux. We werken enkel met professionals en deze webshop is ontstaan uit de jarenlange ervaring die we hebben opgedaan op het gebied van sportvoeding voor fitness en krachtsport....

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Average Rating

2.7

/
5

41 Reviews

5 Star
32%
4 Star
5%
3 Star
15%
2 Star
2%
1 Star
46%

All Reviews

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Review Time

JPZD01
Great products, but support is lacking

I really appreciate their products. The whey is high quality, the flavors are fantastic, and the delivery is prompt. However, the support is nearly non-existent. When I reached out for help, it took days to get a response, and by then, I had already resolved the issue myself with the delivery service. I sent another email three months ago, and I'm still waiting. I even tried messaging on social media, but got no response. I've continued to purchase due to the product quality, but there was a time I mistakenly selected the wrong address, and I accepted that I'd probably lose the item. I didn't bother contacting them again. The customer support experience could definitely use improvement, and I have insights to share if they're interested. They need to do better.

3
Date of experience: Dec 08, 2025
Wesley W.
Order not received twice

I did not receive my order on two occasions. I reached out to customer service multiple times, but received no replies. Their phone number is unresponsive... very frustrating!

1
Date of experience: Nov 04, 2025
Dallas
Receiving unsolicited messages

I keep getting spam messages even though I never placed an order or provided my phone number! I have no idea who they are!

1
Date of experience: Aug 25, 2025
Rosalie H.
Great products, but support needs improvement...

I really enjoy their products. The whey is high quality, the flavors are fantastic, and delivery is quick. However, support is lacking. I needed to reach out once, but the response took days, and I had already resolved my issue with the delivery service. I sent another email three months ago and am still waiting for a reply. I even tried contacting them on social media, but received no response. I value the quality of the products, but I once selected the wrong address and accepted that I might lose the item. I didn’t bother emailing again. Customer support could definitely be better, and I'm willing to share suggestions if they want to improve.

3
Date of experience: Aug 10, 2025
Violet T.
Reluctantly leaving a negative review

I didn't want to write a negative review, but this is my last resort. I ordered my product two weeks ago, and it still hasn't been delivered or shipped. I've contacted the company several times via email, but have received no response. To this day, I haven't heard anything. I truly don’t understand this level of service.

1
Date of experience: Jun 15, 2025
Nigel Morgan
Order placed over 10 days ago, still nothing

I ordered a product more than 10 days ago, and I still have not received it or had a response to any of my emails... definitely not the best customer experience...

1
Date of experience: May 24, 2025
Misleading delivery times

The site is very misleading. I placed my order expecting a delivery within 24 hours, but it has now been a week. I was hoping to receive it by the end of the week, but I still haven't received anything, and customer service doesn't respond.

1
Date of experience: May 06, 2025
Lee Butler
Customer service number not functional

I ordered protein powder, but when I went to pick it up, the delivery box was empty. The carrier advised me to contact the company. Their phone number is not working! If you email them, check your spam folder, as that’s where their responses seem to end up.

3
Date of experience: Feb 17, 2025
the_elemenalist
Excellent experience

Despite the negative reviews, I decided to order a pre-workout and creatine from the company. The items arrived on time and were well-packaged, so nothing was damaged. I also had a coupon from a friend, making the price great for what I received. If you spend over a certain amount, you can choose a free product, and to my surprise, I received an additional one (a small protein shaker). I highly recommend this company and will definitely order from them again.

5
Date of experience: Jun 13, 2024
Marsha Parker
Received damaged and missing items

I received damaged and missing items from my package eight days after ordering, and I'm still waiting for a response to my complaint email with photos.

1
Date of experience: Apr 04, 2024

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Business Details

  • Bodylab.nl is specialist op het gebied van sportvoeding in de Benelux. We werken enkel met professionals en deze webshop is ontstaan uit de jarenlange ervaring die we hebben opgedaan op het gebied van sportvoeding voor fitness en krachtsport.

  • email info@bodylab.nl
  • language https://www.bodylab.nl

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