Review Time
High Quality. I was a little worried because of the bad reviews and Bonbon are not very good at returning emails but the sofa bed and single ottoman bed that were delivered to our apartment in Spain were definitely worth it. We wanted a really good mattress which we could not find in Spain. The sofa bed mattress is really comfortable, even better than our spare bedroom mattress! The ottoman is great too and our family are very happy sleeping on the sofa bed as it does not take a minute to pull out and set up.
Terrible customer service in the "showroom" (if you can call it that). The woman working there is extremely rude and looks like she doesn't want to be there. She wasn't doing anything when I walked in and she looked like I was interrupting her. She demanded I give her my email address and when I said I wasn't happy to share that she said she can't help me, so I left.
After visiting the show room I ordered one of their coffee tables that converts into a dining table as it looked like a perfect design for our living room. The order was placed in May as they said if we would do that, we would receive the order before the factory closed for the summer break in August. I also paid the full amount upfront. In reality we waited for 6 months to receive a he table. The customer service ignored my emails and were extremely rude when I called. I honestly thought they were a fraud but asked my husband to try before reporting them. They were much more polite when my husband called, so there is that. At the end after my husband chased them several times, we received the order. The product is good ( I have waited for a year before writing the review) but they are a distributor and a crap one. Don’t get involved with them.
Poor communication- after 3 months, no table ,no money.Update.Table received after nearly 5 months, with scratches on the metal frame base. The issue was reported to the Bonbon, on the day of delivery, and it was asked not to worry as my table transport and table itself was insured. Also I was informed that bonbon, on my behalf, will put the claim to the insurer and they will contact me as soon as they will get the reply. And until today - 12.05.2024 I DID NOT hear back from them. So no I will not change my review. STILL, PLEASE DONT BUY FROM BONBON COMPACT LIVINGUPDATE 18.05.2024email from BonbonI was told by the factory that the photos do not show any scratches, and the miniature marks in the paint you will find on all lacquered tables, we know that you were not happy with the delay in getting your order and neither were we as the last thing we want is problems, what can we to do if anything to make you feel better?Strangely bonbon and delivery company admitted that it was scratched- photos as a proof.
Buyers beware - a faulty sofa issue at the beginning of this year still not resolved to the satisfaction of the buyers ... it was comfortable sofa until it broke.FYI the sofa bed issue was resolved after a year. They replaced the broken back and cushions.
Do not touch this company. Clei sells excellent furniture but there retailers in UK Bon Bon are chaotic, unreliable, do not answer emails and even send blank invoices. My experience matches exactly that of other Reviewers. We even visited their showroom in desperation and found it shut up with the telephone contact number stuck on the door missing digits. Why Clei retains their services is beyond me and other reviewers, Clei sadly devalue their own brand
Without doubt the most inefficient company we’ve ever dealt with over the 40years of my business life. We had an important delivery date to ship the bed directly from Italy to our rental flat. They missed this. They delivered the bed to the Uk by mistake. They don’t answer emails. They don’t answer the telephone. Now we can’t let the flat without a bed.
Claim your business profile now and gain access to all features and respond to customer reviews.
Space saving furniture specialists, sofa beds, wall beds, multifunctional, folding, chairs, tables and consoles.
bunnings.co.nz
royal-repair.co.uk
prowebbuilderllc.com
woolville.ch
skyscanner.se
www.dermaskinbeauty.com
anzzi.com
courierpharmacy.co.uk
cirquedusoleil.com
ecoatm.com