Review Time
I recently wrote a 5 star review for Bon Look in Oshawa after my shopping experience. However my pick-up experience was the worst glasses related experience I have ever had and has completely changed my opinion on this store. I have been wearing glasses for over 20 years and I know how the arms need to be adjusted to sit right on my face. The optician did not listen to what I was saying and did the complete opposite. 20 minutes of adjustments and each time was worse than the last until I got tired of not being heard and of seeing her frustration with me. I left unhappy with glasses that I don’t feel comfortable wearing and I will not return to this store or recommend it to anyone.
I’ve been a customer with BonLook for years and had a decent experience overall with my purchases and the service but this time at a Quebec store specially in Gatineau where I had to go because of insurance reasons the service was very bad and unprofessional .It’s been a month and my kid glasses has not come yet and I keep getting uncertain answers . I will never shop at this location for sure . Bonlook Gatineau you were a very bad at your service and you need a lot of improvement !!
So helpful. Aashu in Toronto Eaton Centre went above and beyond. I am so grateful! I live in Calgary and BonLook locations have unfortunately closed in the past few years ... and of course I broke my glasses. Aashu searched and found a frame that would fit my progressive lenses. Fantastic!
I had a great time at Bonlook when it came to browsing, purchasing and learning more about my vision and the different things I may need. I had an amazing time with Don at the STC location! She was knowledgeable and kind. I really suggest purchasing at Bonlook. Thank you :)
The eye exam performed by Dr. Victoria Baree fell short of expectations. The optometrist's demeanor came across as abrupt and condescending, leading to undue stress for the patient. The use of rigid facial expressions, inflexible vocal tones, and inflammatory language was deemed unreasonable and discomforting. We do not recommend.
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