bonlook.com

4.7
4.7 Based on 237 reviews

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Average Rating

4.7

/
5

237 Reviews

5 Star
89%
4 Star
3%
3 Star
3%
2 Star
2%
1 Star
3%

All Reviews

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Review Time

Mary Zakynthinos
i ordered online but its not that great…

i ordered online but its not that great to confusing when purchasing its much better to in the store better service always the girls are there to help you out and also the opticien is there in person and done fast and easy

5
Date of experience: Jan 15, 2025
Steph
My opinion has changed for the worst

I recently wrote a 5 star review for Bon Look in Oshawa after my shopping experience. However my pick-up experience was the worst glasses related experience I have ever had and has completely changed my opinion on this store. I have been wearing glasses for over 20 years and I know how the arms need to be adjusted to sit right on my face. The optician did not listen to what I was saying and did the complete opposite. 20 minutes of adjustments and each time was worse than the last until I got tired of not being heard and of seeing her frustration with me. I left unhappy with glasses that I don’t feel comfortable wearing and I will not return to this store or recommend it to anyone.

1
Date of experience: Dec 16, 2024
jean laplante
Great customer service and great prices…

Great customer service and great prices for a high quality product!

5
Date of experience: Dec 15, 2024
Ana Faria
Every time I go to BonLook in Oshawa…

Every time I go to BonLook in Oshawa Mall I have a great experience. Great staff always willing to help

5
Date of experience: Nov 29, 2024
Alexandra Chiriac
The guy who helped me today at center…

The guy who helped me today at center Eaton location fixed my broken glasses, cleaned them and adjusted!!! And all that within 5-10 minutes. I was so grateful, thank you so much the tall man in a mask in center Eaton location

5
Date of experience: Oct 26, 2024
Mounira Ahmed
Unsatisfied customer

I’ve been a customer with BonLook for years and had a decent experience overall with my purchases and the service but this time at a Quebec store specially in Gatineau where I had to go because of insurance reasons the service was very bad and unprofessional .It’s been a month and my kid glasses has not come yet and I keep getting uncertain answers . I will never shop at this location for sure . Bonlook Gatineau you were a very bad at your service and you need a lot of improvement !!

1
Date of experience: Aug 31, 2024
Livia Taylor
The team were extremely kind and…

The team were extremely kind and helpful, I had to go back a couple of times for small frame adjustments and they were more than happy to accommodate my requests. Great job to the whole team at the Montreal Trust location.

5
Date of experience: Aug 16, 2024
Heidi Piovoso
So helpful

So helpful. Aashu in Toronto Eaton Centre went above and beyond. I am so grateful! I live in Calgary and BonLook locations have unfortunately closed in the past few years ... and of course I broke my glasses. Aashu searched and found a frame that would fit my progressive lenses. Fantastic!

5
Date of experience: Aug 14, 2024
Sumeya Farah
5/5 STARS

I had a great time at Bonlook when it came to browsing, purchasing and learning more about my vision and the different things I may need. I had an amazing time with Don at the STC location! She was knowledgeable and kind. I really suggest purchasing at Bonlook. Thank you :)

5
Date of experience: Jul 30, 2024
E. M
Stay away !!

The eye exam performed by Dr. Victoria Baree fell short of expectations. The optometrist's demeanor came across as abrupt and condescending, leading to undue stress for the patient. The use of rigid facial expressions, inflexible vocal tones, and inflammatory language was deemed unreasonable and discomforting. We do not recommend.

1
Date of experience: Jun 04, 2024

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